Profile

CarlosRdz
Participant
Member since ‎Aug 15, 2019
Message
  • solutions
    0
  • Replies
    1
  • Upvotes Given
    9
  • Upvotes Received
    141
  • Ideas
    2

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Carlos Rodriguez

This user hasn't created a bio yet. Edit your own profile here!

Activity

CarlosRdz
Participant
March 04, 2020
Reply to Feedback Needed On Why Customer Found An Article Unhelpful
This is very important, at the moment I find really unhelpful not knowing any details about the customer who clicked the unhelpful button.
CarlosRdz on December 04, 2019
Tickets created per time of the day
I would like to create a report for a number of tickets created per hour of the day. This will help us to understand where we need more staff to cover the busiest times. Thanks
Reply Idea Reporting
40 upvotes
18 Replies
CarlosRdz
Participant
September 03, 2019
Reply to Ability to see if an agent is working on a ticket
I just can't beleive such a basic feature is not available...
CarlosRdz on August 25, 2019
Ability to see if an agent is working on a ticket
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen read more
Reply Idea Tickets
99 upvotes
48 Replies
CarlosRdz
Participant
August 20, 2019
Reply to Search Tickets by Company Name, Contact Name
This functionality is definitely a must for all of our support agents, it is extremely frustrating that the terms are never found, such a waste of ti...read more
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.