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CarlosRdz
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Member since ‎Aug 15, 2019
  • solutions
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  • Replies
    1
  • Upvotes Given
    9
  • Upvotes Received
    77
  • Ideas
    2

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Carlos Rodriguez

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Activity

HelenK on March 04, 2020
There is a strong need to understand or find out why a customer gave us unhelpful feedback on an article, as it stands currently this helpful feature is completely unhelpful. We need more information from the customer on how to improve read more
9 upvotes
3 Replies
Member
July 08, 2021
100% agree. Hope HubSpot will add a more specific feedback option so we can better help our customers.
CarlosRdz on December 04, 2019
I would like to create a report for a number of tickets created per hour of the day. This will help us to understand where we need more staff to cover the busiest times. Thanks
12 upvotes
5 Replies
Member
February 24, 2022
Our staff would also find this very helpful!
CarlosRdz on August 25, 2019
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen read more
63 upvotes
31 Replies
Member
August 23, 2022
I totally agree. Please include this option!
CarlosRdz on August 25, 2019
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen read more
63 upvotes
31 Replies
Member
August 23, 2022
I totally agree. Please include this option!
KinseySullivan on November 02, 2018
I would really like to be able to search tickets by company name, and/or by contact name. Right now, it's difficult to navigate them using only the ticket name if you don't remember it precisely. Would love to know how everyone is working around read more
18 upvotes
8 Replies
Member
October 11, 2019
I cannot believe that this is not already implemented. This should be a basic function and it is such a pain when trying to filter tickets. Please ad...read more
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