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David9
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Member since ‎Aug 10, 2019
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David Sharp

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mandlerm on March 15, 2019
Paste into chat
Pasting a screenshot into the chat window is a huge way of how we help our customers. I'd really love to see that ability added. Attaching a file or linking to a document adds unnecessary steps that make it harder for our support team to provide t read more
Reply Idea Conversations
32 upvotes
18 Replies
David9
Participant
December 03, 2019
This is an important feature that saves everyone a significant amount of time. It is also one of the major reasons we haven't yet adopted HubSpot cha...read more
ChrisYaren on August 18, 2018
Restrict access to Knowledge Base Categories
Please set up the ability to restrict access by password to articles in the knowledge base/categories. This would allow for users to create internal knowledge bases that would not be public facing. It gets around having to custom code a webpage so read more
Reply Idea Knowledge Base
43 upvotes
15 Replies
David9
Participant
August 10, 2019
We need this before we can adopt the knowledge base
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