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jzubov
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Member since ‎Dec 1, 2025
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jzubov
Participant
December 14, 2025
Reply to Replies to forwarded emails trigger ticket status update
This makes so much sense, I'm not sure why someone wouldn't want the status to change for a forwarded conversation!
jzubov
Participant
December 12, 2025
Reply to Being able to download all attachments on a ticket without having them sent via email
Thank you, link to new post: HubSpot Community - Being able to download all attachments on a ticket without having them sent via email - HubSpot Com...read more
jzubov on December 12, 2025
Being able to download all attachments on a ticket without having them sent via email
When you select a single attatchment and download, it will download directly to the browser, but when you select multiple it sends an email to you or you get a notification to download a zip folder depending on your preferences. It would be great i read more
Reply Idea File Manager
1 upvote
0 Reply
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jzubov on December 11, 2025
Being able to download all attachments on a ticket without having them sent via email
When you select a single attatchment and download, it will download directly to the browser, but when you select multiple it sends an email to you or you get a notification to download a zip folder depending on your preferences. It would be great i read more
Reply Discussion File Manager
1 upvote
3 Replies
jzubov on December 03, 2025
Being able to create a new email thread / conversation from the Helpdesk Conversations window
Currently the only way to add a new conversation to a ticket is to either create a new ticket + merge the new ticket with the existing ticket OR go to the record view of the ticket and create a new email chain from there. It would be much more stre read more
Reply Idea Conversations
0 upvote
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