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wesman
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Membro desde ‎jul 29, 2019
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tmcginnis on Setembro 12, 2018
Notification Emails When Ticket Response Comes In
Simillar to this idea ( https://community.hubspot.com/t5/HubSpot-Ideas/Notification-Option-when-New-Unassigned-Tickets-Come-In/idi-p/203014 ). We need a way to be notified when a contact replies to an open ticket, otherwise we have no way of kno Leia mais
Responder Idéia Tickets
36 avaliações positivas
22 Respostas
wesman
Colaborador(a)
Abril 12, 2021
I think getting a notification on a new open ticket would be sufficient. After you get that ticket it should be assigned to someone and after that i...Leia mais
lhaith on Outubro 24, 2018
Attachments / file uploads need to be more user friendly
There seems to be a unnecessary disconnect between the fields 'Attachments' and 'file upload'. Attachments are for email enquiries and file uploads are for support forms. Handling these fields in the ticket environment is not user friendly. M Leia mais
Responder Idéia Conversations
106 avaliações positivas
36 Respostas
wesman
Colaborador(a)
Julho 08, 2020
I aggree. Right now I have to manually save the attachments to my computer and then add them back when creating an e-mail. I often get files from co...Leia mais
smartinez on Agosto 28, 2018
Forward Emails from Conversations
We need some type of forwarding tool in hubspots inbox so we can send emails to different departments within out company. Currently we are unable to change who the email is being sent to when replying.
Responder Idéia Conversations
234 avaliações positivas
102 Respostas
wesman
Colaborador(a)
Agosto 09, 2019
We need this ability as well. We can work around it sometimes by expanding the e-mail and changing the to address but this doesn't include the at...Leia mais
tmcginnis on Setembro 12, 2018
Notification Emails When Ticket Response Comes In
Simillar to this idea ( https://community.hubspot.com/t5/HubSpot-Ideas/Notification-Option-when-New-Unassigned-Tickets-Come-In/idi-p/203014 ). We need a way to be notified when a contact replies to an open ticket, otherwise we have no way of kno Leia mais
Responder Idéia Tickets
36 avaliações positivas
22 Respostas
wesman
Colaborador(a)
Abril 12, 2021
I think getting a notification on a new open ticket would be sufficient. After you get that ticket it should be assigned to someone and after that i...Leia mais
aaskren on Dezembro 22, 2018
Email Notifications for User submitted ticket
Im using free version of crm and am a one man operation. Is there a way to get email notications when customers fill out a ticket form that is embedded on my website? I know how to set up the email submission for normal forms, but the ticket fo Leia mais
Responder Discussão
10 avaliações positivas
10 Respostas
wesman
Colaborador(a)
Julho 29, 2019
I agree.
tmcginnis on Setembro 12, 2018
Notification Emails When Ticket Response Comes In
Simillar to this idea ( https://community.hubspot.com/t5/HubSpot-Ideas/Notification-Option-when-New-Unassigned-Tickets-Come-In/idi-p/203014 ). We need a way to be notified when a contact replies to an open ticket, otherwise we have no way of kno Leia mais
Responder Idéia Tickets
36 avaliações positivas
22 Respostas
wesman
Colaborador(a)
Abril 12, 2021
I think getting a notification on a new open ticket would be sufficient. After you get that ticket it should be assigned to someone and after that i...Leia mais
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