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wesman
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Mitglied seit ‎Jul 29, 2019
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Wesley Manning

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tmcginnis on September 12, 2018
Notification Emails When Ticket Response Comes In
Simillar to this idea ( https://community.hubspot.com/t5/HubSpot-Ideas/Notification-Option-when-New-Unassigned-Tickets-Come-In/idi-p/203014 ). We need a way to be notified when a contact replies to an open ticket, otherwise we have no way of kno Beitrag ansehen
Antworten Idee Tickets
36 Likes
22 Antworten
wesman
Mitwirkender/Mitwirkende
April 12, 2021
I think getting a notification on a new open ticket would be sufficient. After you get that ticket it should be assigned to someone and after that i...Beitrag ansehen
lhaith on Oktober 24, 2018
Attachments / file uploads need to be more user friendly
There seems to be a unnecessary disconnect between the fields 'Attachments' and 'file upload'. Attachments are for email enquiries and file uploads are for support forms. Handling these fields in the ticket environment is not user friendly. M Beitrag ansehen
Antworten Idee Conversations
106 Likes
36 Antworten
wesman
Mitwirkender/Mitwirkende
Juli 08, 2020
I aggree. Right now I have to manually save the attachments to my computer and then add them back when creating an e-mail. I often get files from co...Beitrag ansehen
smartinez on August 28, 2018
Forward Emails from Conversations
We need some type of forwarding tool in hubspots inbox so we can send emails to different departments within out company. Currently we are unable to change who the email is being sent to when replying.
Antworten Idee Conversations
234 Likes
102 Antworten
wesman
Mitwirkender/Mitwirkende
August 09, 2019
We need this ability as well. We can work around it sometimes by expanding the e-mail and changing the to address but this doesn't include the at...Beitrag ansehen
tmcginnis on September 12, 2018
Notification Emails When Ticket Response Comes In
Simillar to this idea ( https://community.hubspot.com/t5/HubSpot-Ideas/Notification-Option-when-New-Unassigned-Tickets-Come-In/idi-p/203014 ). We need a way to be notified when a contact replies to an open ticket, otherwise we have no way of kno Beitrag ansehen
Antworten Idee Tickets
36 Likes
22 Antworten
wesman
Mitwirkender/Mitwirkende
April 12, 2021
I think getting a notification on a new open ticket would be sufficient. After you get that ticket it should be assigned to someone and after that i...Beitrag ansehen
aaskren on Dezember 22, 2018
Email Notifications for User submitted ticket
Im using free version of crm and am a one man operation. Is there a way to get email notications when customers fill out a ticket form that is embedded on my website? I know how to set up the email submission for normal forms, but the ticket fo Beitrag ansehen
Antworten Diskussion
10 Likes
10 Antworten
wesman
Mitwirkender/Mitwirkende
Juli 29, 2019
I agree.
tmcginnis on September 12, 2018
Notification Emails When Ticket Response Comes In
Simillar to this idea ( https://community.hubspot.com/t5/HubSpot-Ideas/Notification-Option-when-New-Unassigned-Tickets-Come-In/idi-p/203014 ). We need a way to be notified when a contact replies to an open ticket, otherwise we have no way of kno Beitrag ansehen
Antworten Idee Tickets
36 Likes
22 Antworten
wesman
Mitwirkender/Mitwirkende
April 12, 2021
I think getting a notification on a new open ticket would be sufficient. After you get that ticket it should be assigned to someone and after that i...Beitrag ansehen
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