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AlbertoNieto
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Member since ‎Jul 29, 2019
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  • Upvotes Given
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  • Upvotes Received
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Alberto Nieto

I'm Alberto Nieto, an IT Manager passionate about innovation in business. I specialize in full-stack development, cybersecurity, privacy compliance & martech. With MScs in Philosophy & Political Science, I blend tech, strategy & societal impact.

Activity

AlbertoNieto on March 19, 2025
Allow for Outside of Working Hours message when conversation assigned to No one and AI bot active
Please allow for the "Outside of working hours" hand-off message to trigger in conversations where the AI customer agent is active and the "If the AI can't answer, assign to" is set to "No one".
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AlbertoNieto on March 17, 2025
Allow Customer Agent to read uploaded files
As confirmed by HubSpot support, at the moment the Customer Agent is not able to read any document uploaded to a conversation. Please allow that, it is crucial. Thanks
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AlbertoNieto on March 14, 2025
Customize customer agent's transfer button
Please allow us to customize the customer agent's transfer button. We may want to say "Transfer to human" or whatever the message may be.
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AlbertoNieto
Participant
March 14, 2025
Reply to Allow for multiple customer agents to be created
We absolutely need more than 1 customer agent. Please get this done!
AlbertoNieto
Participant
March 13, 2025
Reply to Option to customize feedback on knowledge base articles
Please get this fixed, this is urgent, we need to be able to disable this.
AlbertoNieto on March 12, 2025
Split Email Replies into New Conversations
Unfortunately, HubSpot currently doesn’t have a built-in setting to force each reply to create an entirely new conversation. Even if multiple recipients reply individually, the system recognizes that these responses belong to the same email chain a read more
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