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cristina-psious
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Member since ‎Jul 19, 2019
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Cristina Chaplin

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Activity

samglenn on January 06, 2022
Workflow User Filter - Identifying users IN a workflow
When we have an employee leave or change positions, we're constantly chasing our tail to try and remember which workflows we had them identified as an "assigned user" in (contact owner assignee, task assignee, on an assignee rotation, etc.). It read more
Reply Idea User Notifications Users & Teams & Permissions Workflows
4 upvotes
1 Reply
cristina-psious
Member
August 09, 2022
Definitely a must! When you delete a user you can see the assigned records, but if they change roles this doesn't happen. We can see this information...read more
cristina-psious on July 25, 2022
Chat bot KB language
We are a company that works in two languages and so we have 2 chatbots in these 2 languages. To cover our bases though, we have an Unknown language chatbot too. In this chatbot, the client can choose their language in the first question and then pro read more
Reply Idea Live Chat & Bots
1 upvote
0 Reply
AlexisM on June 17, 2021
Need if / then branches map for Chatflows
As a Marketing Manager who creates and maintains my company's chatbots, it would be extremely timesaving for me to have a map (think workflow diagram) of the entirity of my chatflow's actions, where I can see how a bot's programmed conversation cont read more
Reply Idea Live Chat & Bots
12 upvotes
8 Replies
cristina-psious
Member
June 03, 2022
PLEASE! The chatflow editor is confusing and not user friendly at all! All it needs is to look like the workflows editor and then you can easily find...read more
elewis on September 15, 2020
Chatbots pinging Slack
I see that you can connect Live Chat to your Slack instance and have chats ping over to a specified channel where you can chat with a prospect/customer from Slack and not have to do it from Conversations. It'd be great to include chats from Chat Bot read more
Reply Idea Conversations
3 upvotes
1 Reply
cristina-psious
Member
June 03, 2022
This improvement would be great. Before we used the chatbots all our new Live chats notified the support team in slack so the first available agent c...read more
LoraBergeron on June 18, 2021
Saved Sections in email, should actually save everything about the section
I have several sections that I use over and over again. I saw the new Saved Sections feature and was very excited until I tried to use a save section and it wasn't an exact copy of the original section (Smart rules weren't saved). Make the Saved S read more
Reply Idea Marketing Emails
33 upvotes
10 Replies
cristina-psious
Member
February 28, 2022
YES PLEASE! This again is a simple thing that would lighten the workload for those of us who have many emails in workflows and don't want to waste ti...read more
DiegoPI on June 11, 2018
Customize Meeting Reminder & Meeting Booked Emails
It would be great to be able to change the default meeting reminder email or meeting booked email when creating a scheduling page. The minor customization allowed in the form of additional unformtted text is not enough. It would also be great to be read more
Reply Idea Meetings
802 upvotes
282 Replies
cristina-psious
Member
December 04, 2020
+1 Completely agree! To point out too that the translation of the original message is obviously from English to other languages and it shows I'm afr...read more
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