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vhorsen
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Member since ‎Jul 18, 2019
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Victoria Van Horsen

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Activity

vhorsen
Participant
February 01, 2023
Reply to Team goals & sub-goals
Having to break apart goals per member just to report on it is absurd and inaccurate! Such a basic function to report against team goals how is this ...read more
vhorsen
Participant
May 27, 2021
Reply to Multiple CSAT Surveys
Update: It is not possible to send the same survey to the same person more than once no matter what the trigger criteria is. I used the previou...read more
vhorsen
Participant
April 27, 2021
Reply to Auto create ticket for chat conversations
+1, as we look to using the new service analytics we want to expand to include chat as well. However, we need to be able to track what are the topics...read more
vhorsen
Participant
April 07, 2021
Reply to Multiple Email signature
+1 as this would be super helpful for the different hats we wear. Would love to promote sales links for sales emails and resource links for CSM email...read more
vhorsen
Participant
March 19, 2021
Reply to Multiple Knowledge Bases
I give to give a really big +1 to this request. Not only do we need this for sales vs support but our larger issue is we support different products a...read more
vhorsen
Participant
September 02, 2020
Reply to Email reminder default settings
+1, now with the new daily task digest email having individual emails is really redundant. Frustrating to uncheck that box every time.
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