Having to break apart goals per member just to report on it is absurd and inaccurate! Such a basic function to report against team goals how is this ...read more
Update: It is not possible to send the same survey to the same person more than once no matter what the trigger criteria is. I used the previou...read more
+1, as we look to using the new service analytics we want to expand to include chat as well. However, we need to be able to track what are the topics...read more
+1 as this would be super helpful for the different hats we wear. Would love to promote sales links for sales emails and resource links for CSM email...read more
I give to give a really big +1 to this request. Not only do we need this for sales vs support but our larger issue is we support different products a...read more
We currently have CSAT surveys send based on a deal close date. So for example 20 days after their deal close date they receive a survey. They receive a different survey after 6 months. I want to make sure they receive these surveys for EACH dea read more