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alexhunter1
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Member since ‎Apr 1, 2019
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  • Upvotes Received
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Alex Hunter

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alexhunter1 on December 11, 2020
We would love the option to provide an accordion option (rather than an anchor) for our FAQ page - this would reduce the number of FAQ articles we have to create and make for a better UX experience. I've seen this on several competitor knowledge bas read more
18 upvotes
6 Replies
cristinaxr on October 01, 2019
I have noticed that when an email bounces or is Not sent, I am not aware of this because I don't receive any notifications of this. As we use many workflows in our onboarding and communications with our clients, I can't be checking each indiviual e read more
30 upvotes
9 Replies
Member
July 14, 2020
We have seen several issues where users are hardbounced and we don't find out until they call or chat us that they never received a response - that's...read more
Marijke94 on November 05, 2019
It would be easier to scroll through the articles with a 'next' and 'previous' butten in the knowledge base. Now, you have to go back to the overview to click on the next article within the sub category.
15 upvotes
3 Replies
Member
July 09, 2020
We find it's difficult for our users to navigate back to a previous page or go to the next article or 'step' of a process. A back/next button is so ...read more
kdipaolo on June 14, 2018
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil read more
340 upvotes
173 Replies
Member
April 01, 2019
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