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RHearnRencore
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Member since ‎Apr 1, 2019
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  • Upvotes Given
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  • Upvotes Received
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DannyH on August 18, 2020
An option to delete tags from the knowledge base
Once a tag is created in the Knowledge Base it can't be deleted. So misspelled or out of date tags can still be used by the article creators. It doesn't affect the visitor/viewer of the articles, but keeping things clean and organized is a must in t read more
Reply Idea Knowledge Base tags
50 upvotes
24 Replies
RHearnRencore
Participant
March 12, 2021
I also have an issue with not being able to remove knowledge base tags. My organization are wanting to start adding Time-critical knowledge base arti...read more
Solved
radko on May 17, 2018
Knowledge base styles
Hi! Is there any way how to modify CSS of the knowledge base like used font family? Thanks!
Reply Discussion
113 upvotes
26 Replies
RHearnRencore
Participant
June 04, 2020
The changes that have been made to the styling of the Knowledgebase has been steps in the right direction, being able to apply a .css would be brilli...read more
RHearnRencore on February 25, 2020
Add Feature to enlarge images on Knowledge base Articles when clicked
At the moment images in knowledge base are resized which for a presentation point of view is great, unfortunately, sometimes there details shown is too small. It would be wonderful if we have a facility that enlarges the image to full size when clic read more
Reply Idea Knowledge Base
51 upvotes
10 Replies
Brycelbrewer on October 05, 2018
Adding Tags to Knowledge Base for better search functionality
It would be useful to add either hidden or visible tags to Knowledge Base Articles to ensure that they show up when searched. Some people use terminology that we don't typically use or promote but we want them to be able to find the correct posts. read more
Reply Idea Knowledge Base
40 upvotes
27 Replies
RHearnRencore
Participant
April 03, 2019
As I'm in the process of moving our companies KB to HubSpot I to am keen on being able to tag articles for further organisation past that of the limi...read more
atma on June 07, 2018
HTML code view/editing in Service Hub Knowledge Base articles
Allow users to edit the HTML code of the article, in order to add custom formatting, tables anchor links, code snippets etc. Zendesk and Freshdesk have this feature... PS - There is a code icon in the editing toolbar, but it's for inserting read more
Reply Idea Knowledge Base
132 upvotes
25 Replies
RHearnRencore
Participant
April 03, 2019
My company has decided to transfer our KB over from Zendesk to HubSpot. I am shocked at how basic and limited the kb editor is without any way of add...read more
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