Profile

Ali1
Member
Member since ‎Feb 15, 2019
Message
  • solutions
    0
  • Replies
    0
  • Upvotes Given
    7
  • Upvotes Received
    0
  • Ideas
    0

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Ali Hook

This user hasn't created a bio yet. Edit your own profile here!

Activity

kdipaolo on June 14, 2018
Access Service Hub Tickets on Mobile App
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil read more
Reply Idea Mobile Applications
340 upvotes
173 Replies
Ali1
Member
March 15, 2021
Any plans to get this up-and-running? This last reply is 2018.
Brandonbaker on September 17, 2018
Setting for "Working hours" for ServiceHub
The ability to have a global setting in which we could set working hours for our support team who is using ServiceHub. This would allow us to drive workflows and autoresponders for tickets and conversations submitted outside of working hours. read more
Reply Idea Conversations Tickets
265 upvotes
83 Replies
Ali1
Member
April 02, 2020
We absolutely need this feature. When will it be implemented?
snedyavila on July 04, 2018
Automatically reopen closed tickets when they receive a reply from the customer
*Submitting on behalf of customer* Tickets are a great way of managing customer support/services. However, it would be helpful to allow for the automatic reopening of closed tickets that receive a reply from the customer. Currently when a ti read more
Reply Idea Tickets
94 upvotes
32 Replies
Ali1
Member
February 15, 2019
The closed ticket not opening when receiving a new email is detrimental to the customer relationship. This needs to be implemented ASAP (ref. tkt #2...read more
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.