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ebrr22
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Member since ‎Jul 11, 2024
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Activity

bcarter on November 19, 2019
Ticket search to include email content
Currently the search function for tickets only displayes results based on the name of a ticket. Quite often when searching for a ticket/email the title is not known, which leads to frustration. The solution I have found is to search via contact in read more
Reply Idea Tickets
103 upvotes
30 Replies
ebrr22
Participant
October 10, 2024
Definitely agree that searching within the body of a ticket should be possible! The key word isn't always in the title so you miss so many potential ...read more
ebrr22 on September 01, 2024
Help Desk tickets - assign primary contact
Currently, tickets in Help Desk seem to pick a random contact to have as the one that shows up in ticket previews. I can't work out the logic - it's not necessarily the first person who got in contact, as you can add a random contact who hasn't even read more
Reply Idea Tickets
0 upvote
0 Reply
KFerguson60 on June 03, 2024
Hub Service - Comment Only
There is the need that we want our internal team to view only tickets and just communicate via comment only for our internal team and not have access to contact the customer via help desk. There should be a permissioning rule for comment only.
Reply Idea HubSpot Support
2 upvotes
1 Reply
ebrr22
Participant
September 01, 2024
I agree, this is a common feature on many other help desks (Zendesk, Zoho Desk, etc.). It's really useful to have internal conversations with colleag...read more
Solved
ebrr22 on July 31, 2024
Help Desk sidebar: permanently show dependent properties when selected
I have set up dependent properties so that when you select a Product Group (e.g. Alpha), a separate list of products shows for each group (e.g. Product (Alpha)): However, once you've selected the dependent property and clicked Save, you read more
Reply Discussion Professional
1 upvote
1 Reply
ebrr22 on July 24, 2024
Customise default views in Help Desk
Is there any way to move or remove the default views in Help Desk? We only have one team which doesn't use most of these as we work with numerous Open-type statuses, so having All Open or My Team's Open/Unassigned just takes up space and doesn't read more
Reply Discussion Professional
1 upvote
4 Replies
ebrr22
Participant
July 28, 2024
Hi Gaurav, I think I'm not explaining my problem clearly. I need to move or remove the default ticket views on the left sidebar - Unassigned, Ass...read more
ebrr22 on July 24, 2024
Customise default views in Help Desk
Is there any way to move or remove the default views in Help Desk? We only have one team which doesn't use most of these as we work with numerous Open-type statuses, so having All Open or My Team's Open/Unassigned just takes up space and doesn't read more
Reply Discussion Professional
1 upvote
4 Replies
ebrr22
Participant
July 28, 2024
Hi Gaurav, I think I'm not explaining my problem clearly. I need to move or remove the default ticket views on the left sidebar - Unassigned, Ass...read more
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