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RMcIntyreTF
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Member since ‎Apr 25, 2024
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RMcIntyreTF on April 29, 2024
There is no option to create a new email in Helpdesk. Previously in conversations you could create an email and then add in the recipient. Now in Helpdesk we have to look up a contact, or create one and then manually go to their contact page to read more
3 upvotes
10 Replies
Member
April 30, 2024
Hi @Lucila-Andimol , We need to be able to create the emails from helpdesk easily - we send a high volume of emails to clients when we need to no...read more
Solved
RMcIntyreTF on April 29, 2024
There is no option to create a new email in Helpdesk. Previously in conversations you could create an email and then add in the recipient. Now in Helpdesk we have to look up a contact, or create one and then manually go to their contact page to read more
3 upvotes
10 Replies
Member
April 30, 2024
Hi @Lucila-Andimol , We need to be able to create the emails from helpdesk easily - we send a high volume of emails to clients when we need to no...read more
Solved
RMcIntyreTF on April 29, 2024
There is no option to create a new email in Helpdesk. Previously in conversations you could create an email and then add in the recipient. Now in Helpdesk we have to look up a contact, or create one and then manually go to their contact page to read more
3 upvotes
10 Replies
Member
April 30, 2024
Hi @Lucila-Andimol , We need to be able to create the emails from helpdesk easily - we send a high volume of emails to clients when we need to no...read more
Solved
RMcIntyreTF on April 29, 2024
There is no option to create a new email in Helpdesk. Previously in conversations you could create an email and then add in the recipient. Now in Helpdesk we have to look up a contact, or create one and then manually go to their contact page to read more
3 upvotes
10 Replies
Member
April 30, 2024
Hi @Lucila-Andimol , We need to be able to create the emails from helpdesk easily - we send a high volume of emails to clients when we need to no...read more
Solved
RMcIntyreTF on April 29, 2024
There is no option to create a new email in Helpdesk. Previously in conversations you could create an email and then add in the recipient. Now in Helpdesk we have to look up a contact, or create one and then manually go to their contact page to read more
3 upvotes
10 Replies
Member
April 30, 2024
Hi @Lucila-Andimol , We need to be able to create the emails from helpdesk easily - we send a high volume of emails to clients when we need to no...read more
RMcIntyreTF on April 25, 2024
In the new helpdesk you can't assign a ticket to a Team instead of a person. This can't be done from the home page and it isn't working when you go into a ticket. We are finding that we have to assign the ticket to a person, then unassign it fo read more
7 upvotes
0 Reply
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