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RMcIntyreTF
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Member since ‎Apr 25, 2024
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RMcIntyreTF on April 29, 2024
There is no option to create an email from Helpdesk
There is no option to create a new email in Helpdesk. Previously in conversations you could create an email and then add in the recipient. Now in Helpdesk we have to look up a contact, or create one and then manually go to their contact page to read more
Reply Discussion Developer
3 upvotes
10 Replies
RMcIntyreTF
Member
April 30, 2024
Hi @Lucila-Andimol , We need to be able to create the emails from helpdesk easily - we send a high volume of emails to clients when we need to no...read more
Solved
RMcIntyreTF on April 29, 2024
There is no option to create an email from Helpdesk
There is no option to create a new email in Helpdesk. Previously in conversations you could create an email and then add in the recipient. Now in Helpdesk we have to look up a contact, or create one and then manually go to their contact page to read more
Reply Discussion Developer
3 upvotes
10 Replies
RMcIntyreTF
Member
April 30, 2024
Hi @Lucila-Andimol , We need to be able to create the emails from helpdesk easily - we send a high volume of emails to clients when we need to no...read more
Solved
RMcIntyreTF on April 29, 2024
There is no option to create an email from Helpdesk
There is no option to create a new email in Helpdesk. Previously in conversations you could create an email and then add in the recipient. Now in Helpdesk we have to look up a contact, or create one and then manually go to their contact page to read more
Reply Discussion Developer
3 upvotes
10 Replies
RMcIntyreTF
Member
April 30, 2024
Hi @Lucila-Andimol , We need to be able to create the emails from helpdesk easily - we send a high volume of emails to clients when we need to no...read more
Solved
RMcIntyreTF on April 29, 2024
There is no option to create an email from Helpdesk
There is no option to create a new email in Helpdesk. Previously in conversations you could create an email and then add in the recipient. Now in Helpdesk we have to look up a contact, or create one and then manually go to their contact page to read more
Reply Discussion Developer
3 upvotes
10 Replies
RMcIntyreTF
Member
April 30, 2024
Hi @Lucila-Andimol , We need to be able to create the emails from helpdesk easily - we send a high volume of emails to clients when we need to no...read more
Solved
RMcIntyreTF on April 29, 2024
There is no option to create an email from Helpdesk
There is no option to create a new email in Helpdesk. Previously in conversations you could create an email and then add in the recipient. Now in Helpdesk we have to look up a contact, or create one and then manually go to their contact page to read more
Reply Discussion Developer
3 upvotes
10 Replies
RMcIntyreTF
Member
April 30, 2024
Hi @Lucila-Andimol , We need to be able to create the emails from helpdesk easily - we send a high volume of emails to clients when we need to no...read more
RMcIntyreTF on April 25, 2024
Can't Assign a ticket or conversation to a team in Helpdesk from the homepage
In the new helpdesk you can't assign a ticket to a Team instead of a person. This can't be done from the home page and it isn't working when you go into a ticket. We are finding that we have to assign the ticket to a person, then unassign it fo read more
Reply Idea Tickets
7 upvotes
0 Reply
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