Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t Lire la suite

We have this situation where I think there should be an option to be notified when a bot chat starts – this is for 2 reasons that I can think of so far: When in a testing phase. While a bot can automate most of the process it would be great to Lire la suite

Hi! I would like to create a workflow that will update my salesforce campaign based on activity on a marketing email. For example, if a recipient clicks a link I would like the campaign status to be updated accordingly. Same for a bounce, unsubscrib Lire la suite

Hi! I would like to create a workflow that will update my salesforce campaign based on activity on a marketing email. For example, if a recipient clicks a link I would like the campaign status to be updated accordingly. Same for a bounce, unsubscrib Lire la suite

Hello, I just chatted with an unknown visitor. I got his name and email address and now I would like to create a contact associated with the chat. I've done this countless times before, however, this time, there is no option to add the contact infor Lire la suite

Hello, I just chatted with an unknown visitor. I got his name and email address and now I would like to create a contact associated with the chat. I've done this countless times before, however, this time, there is no option to add the contact infor Lire la suite