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OAlterescu
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Member since ‎Sep 18, 2023
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Omer Alterescu

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OAlterescu
Member
October 24, 2023
Reply to How to forward an email to an existing ticket?
Even if this goes to the conversation section section it requires another step to move it to a ticket. As some one who is coming from the service sid...read more
Solved
OAlterescu on October 23, 2023
Jira integration
We have HS and Jira integration set up, you can open a Jira from HS (too much customization) or connect an HS ticket to a Jora case. The problem is that now every comment/note added to the HS case is automatically copied to Jira, things that ha read more
Reply Discussion Enterprise
0 upvote
4 Replies
OAlterescu
Member
September 28, 2023
Reply to How to document and provide a ticket solution to client
From what i understood it will be shown in the portal only if I use a reply mode in the email, a new email will not be shown. is that correct ?
OAlterescu
Member
September 19, 2023
Reply to Customer portal question
Thanks for the reply When I change the status from only open and Close to allowing others, in some cases I have the option to see all the interaction...read more
Solved
OAlterescu on September 19, 2023
HS created ticket Vs Customer portal ticket
Hi all Agin new in HS and I could not find an answer in the community forum. In some cases, customers are sending an email to our support address. 1. I want to set an automatic ticket creation out of that, How 2. Will HS recognize the customer read more
Reply Discussion Enterprise
1 upvote
2 Replies
OAlterescu
Member
September 18, 2023
Reply to How to document and provide a ticket solution to client
follow-up question on this topic. How i associate a ticket that was not open in the portal, i.e. manually by the support agent? In the end i want the...read more
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