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edowling
HubSpot Product Team
HubSpot Product Team
Member since ‎Apr 26, 2018
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Emily Dowling

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FDo on March 17, 2022
Reopening tickets without reopening closed conversation
Hi guys, Hubspot recently made some changes to the synchronisation between tickets and conversations. Tickets now will have more interaction with conversations. Overall it's all good. However, there's something we find quite inconvenient: closed read more
Reply Idea Conversations
7 upvotes
7 Replies
edowling
HubSpot Product Team
May 11, 2022
Hi everyone -- thanks so much for your comments and engagements on this thread! We have recently made some changes to the synchronization between ti...read more
mustardjuggler on October 23, 2020
SLA management required
Hi, the Service Hub may be a usuable tool for small companies with consumer end-customers who ask an occasional question that requires support, without any service level agreement. However, for those companies (such as us) delivering services to la read more
Reply Idea Tickets
11 upvotes
10 Replies
edowling
HubSpot Product Team
March 23, 2022
Hi Maja, Our SLA feature is now live and no longer in beta. We have reporting available for SLAs which is mentioned at the bottom of this artic...read more
mustardjuggler on October 23, 2020
SLA management required
Hi, the Service Hub may be a usuable tool for small companies with consumer end-customers who ask an occasional question that requires support, without any service level agreement. However, for those companies (such as us) delivering services to la read more
Reply Idea Tickets
11 upvotes
10 Replies
edowling
HubSpot Product Team
March 23, 2022
Hi Maja, Our SLA feature is now live and no longer in beta. We have reporting available for SLAs which is mentioned at the bottom of this artic...read more
liberworm on May 22, 2020
ServiceHub: SLA
It would be great to be able to enable service level agreement criteria for tickets. We currently use workflows to do this but it is a cumbersome approach.
Reply Idea Account Settings Tickets
25 upvotes
9 Replies
edowling
HubSpot Product Team
March 10, 2022
Hello everyone -- I'm excited to share this functionality; Service Level Agreements (SLAs) is now live for all Service Hub Professional and Enterpris...read more
Solved
PedroRodrigues on February 21, 2020
Service SLA and ITSM
How can I set deadlines automaticaly based on the creation date of a ticket depending on the ticket service type, priority, customer and schedule (Work days only). We need to provide our team visibility of our SLAs for each customer to guarantee read more
Reply Discussion Tickets
26 upvotes
19 Replies
edowling
HubSpot Product Team
February 22, 2022
Hello everyone -- I'm excited to share this functionality; Service Level Agreements (SLAs) is now live for all Service Hub Professional and Enterpris...read more
Solved
camiladuarte on September 06, 2019
Hubspot Feature Questions
Good afternoon, I have some questions regarding the functionality of hubspot tickets, below: - Is it possible to implement SLA / OLA within the tool to monitor the timing of each ticket and thus also place alerts? (Example: If the SLA term is 5 read more
Reply Discussion Tickets
1 upvote
4 Replies
edowling
HubSpot Product Team
February 22, 2022
Hello everyone -- I'm excited to share this functionality; Service Level Agreements (SLAs) is now live for all Service Hub Professional and Enterpris...read more
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