No matter the size or the organization, step one is identifying the current gap between the skills currently available and the skills needed to scale...read more
In my work, I counsel clients to establish org charts based on teams of teams approach with team leaders/process owners being a team of their own to ...read more
I've alway found that communicating effectively to leaders and reports alike and getting buy in is rooted in being able to articulate the how the req...read more
1. Process definition best occurs through identifying what the end-result needs to be then reverse engineering the path to there as simply/efficientl...read more
Positive customer experience when my cell phone company was able to remove innacurate charges at the first point of contact, not requiring me to "neg...read more