dkhardwick

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David Hardwick

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maggiebutler on Setembro 14, 2020

Welcome to the OpsLife community! Introduce yourself here 💬

OpsLife is HubSpot's newest community for Operations professionals. Whether you're in Marketing Ops, Sales Ops, Customer Success Ops, RevOps, or another type of Ops role -- we're here to provide a home for the content, education, and resources you n Leia mais

Responder Discussão

18 avaliações positivas

133 Respostas

dkhardwick

Colaborador(a) | Parceiro Elite

Abril 10, 2023

Hi - I'm David Hardwick. I've spent many years as a VP of IT in manufacturing before co-founding a HubSpot agency in Temple, Tx in 2016. We are alw...Leia mais

B5 on Novembro 19, 2021

Assign Speaker Names With Zoom transcriptions

Sorry if this idea has already been suggested. Seems like a logical feature for the Zoom transcriptions would be to assign (or associate) actual names of the speakers instead of just having S1, S2, S3, etc. So, for example, after the recording, Leia mais

Responder Idéia Calling video

5 avaliações positivas

3 Respostas

dkhardwick

Colaborador(a) | Parceiro Elite

Dezembro 07, 2022

This continues to be an issue for us. It would be a very helpful feature to associate the name of the participant with the speaker name. As was sta...Leia mais

TiphaineCuisset on Setembro 06, 2022

Meet the Champion of the month: September 2022

Hi Community, I’m happy to announce our Champion of the Month for September 2022 is… @Jnix284 Jennifer has been in the Community since April 2022 sharing her knowledge in the forums, mostly in the CRM &a Leia mais

Responder Blog Announcement

17 avaliações positivas

17 Respostas

dkhardwick

Colaborador(a) | Parceiro Elite

Setembro 16, 2022

@Jnix284 You have always been a rock-star, long before HubSpot came around. Proud to be one that knows the real you!

CPSCB on Agosto 25, 2020

Automate Ticket Assignment Rotation

Use Case: Our support team rotates who handles incoming Conversations and Tickets. In the Conversation inbox, we can automate assignment round robin style to allow multiple agents to work a given inbox while ensuring no Conversations slip through Leia mais

Responder Idéia Tickets Workflows

34 avaliações positivas

12 Respostas

dkhardwick

Colaborador(a) | Parceiro Elite

Maio 18, 2022

@CPSCB I would also love to know how you have created this workflow. Struggling with the same issue right now. Any insight would be extremely use...Leia mais

MuseDebbie on Setembro 23, 2021

Performance report on HubSpot Academy Progress

In a world where digital upskilling has become a top priority and learning management systems are in high demand, I wish the HubSpot team could create a way to integrate Hubspot Academy with the HubSpot software in such a way that learning & dev Leia mais

Responder Idéia Academy Analytics Tools Sales Reporting

2 avaliações positivas

1 Respostas

dkhardwick

Colaborador(a) | Parceiro Elite

Março 29, 2022

This would be a huge feature for our clients. I have some asking for this right now - specifically at the detail level. They may not have taken the...Leia mais

dkhardwick on Março 25, 2022

Consistent assignment of ticket owner based on reply

Currently, in tickets if a support agent reply's to an email in a ticket and the ticket is unassigned, it does not assign the agent to the ticket. However, if you Create an Email to respond to the ticket, it does assign the user. This creates Leia mais

Responder Idéia Tickets

1 avaliações positivas

0 Respostas

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