dkhardwick

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David Hardwick

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maggiebutler on September 14, 2020

Welcome to the OpsLife community! Introduce yourself here 💬

OpsLife is HubSpot's newest community for Operations professionals. Whether you're in Marketing Ops, Sales Ops, Customer Success Ops, RevOps, or another type of Ops role -- we're here to provide a home for the content, education, and resources you n read more

Reply Discussion

18 upvotes

133 Replies

dkhardwick

Contributor | Elite Partner

April 10, 2023

Hi - I'm David Hardwick. I've spent many years as a VP of IT in manufacturing before co-founding a HubSpot agency in Temple, Tx in 2016. We are alw...read more

B5 on November 19, 2021

Assign Speaker Names With Zoom transcriptions

Sorry if this idea has already been suggested. Seems like a logical feature for the Zoom transcriptions would be to assign (or associate) actual names of the speakers instead of just having S1, S2, S3, etc. So, for example, after the recording, read more

Reply Idea Calling video

5 upvotes

3 Replies

dkhardwick

Contributor | Elite Partner

December 07, 2022

This continues to be an issue for us. It would be a very helpful feature to associate the name of the participant with the speaker name. As was sta...read more

TiphaineCuisset on September 06, 2022

Meet the Champion of the month: September 2022

Hi Community, I’m happy to announce our Champion of the Month for September 2022 is… @Jnix284 Jennifer has been in the Community since April 2022 sharing her knowledge in the forums, mostly in the CRM &a read more

Reply Blog Announcement

17 upvotes

17 Replies

dkhardwick

Contributor | Elite Partner

September 16, 2022

@Jnix284 You have always been a rock-star, long before HubSpot came around. Proud to be one that knows the real you!

CPSCB on August 25, 2020

Automate Ticket Assignment Rotation

Use Case: Our support team rotates who handles incoming Conversations and Tickets. In the Conversation inbox, we can automate assignment round robin style to allow multiple agents to work a given inbox while ensuring no Conversations slip through read more

Reply Idea Tickets Workflows

34 upvotes

12 Replies

dkhardwick

Contributor | Elite Partner

May 18, 2022

@CPSCB I would also love to know how you have created this workflow. Struggling with the same issue right now. Any insight would be extremely use...read more

MuseDebbie on September 23, 2021

Performance report on HubSpot Academy Progress

In a world where digital upskilling has become a top priority and learning management systems are in high demand, I wish the HubSpot team could create a way to integrate Hubspot Academy with the HubSpot software in such a way that learning & dev read more

Reply Idea Academy Analytics Tools Sales Reporting

2 upvotes

1 Reply

dkhardwick

Contributor | Elite Partner

March 29, 2022

This would be a huge feature for our clients. I have some asking for this right now - specifically at the detail level. They may not have taken the...read more

dkhardwick on March 25, 2022

Consistent assignment of ticket owner based on reply

Currently, in tickets if a support agent reply's to an email in a ticket and the ticket is unassigned, it does not assign the agent to the ticket. However, if you Create an Email to respond to the ticket, it does assign the user. This creates read more

Reply Idea Tickets

1 upvote

0 Reply

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