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Yevheniia
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Member since ‎Sep 14, 2022
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Activity

DewiJones on July 31, 2024
AI Chatbot - Create support ticket if no agent is available
I have recently been using the AI Chatbot (Beta) which is a huge step up from a standard chat flow, love it! One slight downside is that if the customer requests to speak to an agent, and there is not one available, the chat will be unassigned a read more
Reply Idea Live Chat & Bots
8 upvotes
2 Replies
Yevheniia
Member
August 05, 2024
This is essential! An AI chatbot that can’t send an away message when no agents are available is a significant drawback.
EGonzales on July 12, 2022
Dynamic fields for Asana workflows
In order to create really useful workflows with the Asana task integration, we need the due date and assignee to be dynamically completed based on identified trigger object data. We want to create a new project for a client everytime the pipeli read more
Reply Idea Integrations
6 upvotes
1 Reply
Yevheniia
Member
July 27, 2023
It'd be really useful. As for now, the integration with Asana doesn't give the value it should. The should be a possibility to change the due date at...read more
SCraig on February 04, 2021
Set assigning chat rules based on how many chats the agent is working on currently
With the chat feature currently, it only allows you to set the status as "Available" or "Away" Sometimes when you set the status as available you will get a rush of chats all at once. It would be great if you could set up rules such as: If the a read more
Reply Idea Live Chat & Bots
4 upvotes
3 Replies
Yevheniia
Member
July 25, 2023
This feature is currently possible for the Enterprises package. Is it possible to enable it for Service Hub Pro as well?
MGan on April 12, 2022
Create a new ticket from reply in an existing email thread
Posting on behalf of a customer's use case: They would like to create a new ticket from an reply email from customer. The reason being that they manage their orders with "Order" pipeline and can get separate orders to same email thread. Then read more
Reply Idea Conversations Tickets
2 upvotes
2 Replies
Yevheniia
Member
July 25, 2023
It is a common case when the clients reach out to us in the same email thread but with a different issue. In this case, we can't have the correct ana...read more
audpxi on May 27, 2020
Live Chat share screen
Hi! I would like to suggest a simple way for the user to share their screen. From the chat. We are selling B2B SAAS product and sometimes users are calling us related to some issue. Then it would be really easy for us, if we could ask user to tu read more
Reply Idea HubSpot Support
16 upvotes
3 Replies
Yevheniia
Member
May 05, 2023
Please consider adding this feature. It'd be quite helpful and could save a lot of time for the support agent and the clients!
Herschel on December 10, 2019
Allow Specific Feedback on Knowledge Base Articles
Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not helpful. This would allow us to actually address the issues that visitors are experiencing. Idealy with the fee read more
Reply Idea Feedback Surveys Knowledge Base
268 upvotes
92 Replies
Yevheniia
Member
February 17, 2023
This feature should be considered as we can't know why a specific article is not helpful. Users should have the ability to leave a comment for us to ...read more
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