In the Customer Portal knowledgebase article , it states that the client has the ability to respond to a closed ticket and re-open it. " They can also reply to a closed ticket if they need to re-open the conversation." The option to respond to Leer más

When you create a ticket in Customer Portal, it allows you to upload a file (not sure what is the maximum size), but if you want to upload files within the ticket after creation, there's a limitation of 30 MB only. Can it be improved please? Al Leer más

Currently, we have distributors in different countries working as partners, but obviously one does not know the other. Even though when setting up a ticket, if we choose a ticket owner, the members that are associated with that ticket owner can stil Leer más