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KAJ80
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Keith Langlands

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KAJ80 on June 06, 2022
Expand SLA Policy rules, for 1st and Line Line Support calls
Thats great the SLA feature has been enabled. I see you can set time of Priorty, such as low, medium and High, but it would be great if there were a way to add further timed rules, under another ticket field, namely "1st Line Support" or "2nd Line S read more
Reply Idea Tickets
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liberworm on May 22, 2020
ServiceHub: SLA
It would be great to be able to enable service level agreement criteria for tickets. We currently use workflows to do this but it is a cumbersome approach.
Reply Idea Account Settings Tickets
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KAJ80
Member
June 01, 2022
Hi Edowling , Thats great the SLA feature has been enabled, but I wonder if you can help with somthing related. I see you can set time of Priort...read more
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