Member since ‎May 11, 2022
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Eli Phillips

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KarolinaOlczak on March 21, 2019
Hello 🙂 I use a lot of average options for statistics, but in our case, they are largely skewed due to accidental situations. It would be great to be able to choose the median time to reply, the median time to close etc instead of ave read more
39 Replies
September 19, 2022
Throwing in a +1 for this. Exporting everything to Excel or Sheets just to find a median instead of an average is getting tiring!
sebavicto on March 02, 2017
Hi, I've my admin email address and I also have several other connected accounts. How can I do to set-up as default one of the "others" connected accounts instead of my Admin account? Thanks in advance for anyone who can help me on this. read more
May 30, 2022
It's not very encouraging that it's been over 5 years since this thread was opened and this feature still isn't available, but I'll add my vote. more
MSJ-15 on April 20, 2021
We have specific use cases where conversations/tickets are assigned to specific members on the team based on the region where the contact is located. We are able to successfully reassign tickets based on contact/company properties BUT are read more
45 Replies
May 23, 2022
Would love to see this. The current workflow capability for conversations is very limited! Currently can't bulk unassign, can't bulk reassign, can' more
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