Profil

JPak
Membre
Membre depuis ‎oct. 22, 2021
Envoyer un message
  • Solutions
    0
  • Réponses
    0
  • Mentions J'aime ajoutées
    9
  • Mentions J'aime obtenues
    2
  • Idées
    1

À propos

Veuillez vous connecter ou créer un compte gratuit pour consulter les profils des utilisateurs.

Amis

    La liste d'amis est vide

Jennifer Pak

L'utilisateur n'a pas encore rédigé de biographie. Vous pouvez modifier votre profil ici.

Activité

TruBLest le Octobre 07, 2020
Report on Contacts who Abandon Chat Flows
It would be great to have a way to segment contacts who abandoned chat flow and who completed them to report on automated initiatives and follow up with leads that didn't make it all the way through an automation.
Répondre Idée Contacts & Companies
10 Mentions J'aime
4 Réponses
JPak
Membre
Juin 21, 2023
+1 I would love to see this implemented. I'm surprised this isn't an out of the box function! Customer service really benefits from knowing when/wher...Lire la suite
basil le Janvier 18, 2020
Time to Close and Time to First Reply Taking Business Hours into Account
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin Lire la suite
Répondre Idée Tickets
377 Mentions J'aime
99 Réponses
JPak
Membre
Juin 19, 2023
+1 This is essential for SLAs and metrics reporting to exclude non-business hours. HubSpot, please add this function!
SamanthaA le Septembre 04, 2020
Ability to exclude weekends or specific days from "time between" calculated properties
It would be excellent to have the ability to report on a "time between" calculated property that permits the exclusion of weekends or certain dates and times. For example, for the HubSpot default ticket property "Time to close," it would be ideal to Lire la suite
Répondre Idée Contacts & Companies Dashboards & Reports Deals Tickets
338 Mentions J'aime
71 Réponses
JPak
Membre
Juin 19, 2023
+1 This is essential for SLAs and metrics reporting to exclude non-business hours. HubSpot, please add this function!
JPak le Mars 17, 2022
Ability to Assign Conversations Round Robin and Skip Users with "Away" Status
Conversations in HubSpot seem very limited in terms of managing assignment, but there are a couple additions that would make the chat feature much more streamlined and efficient. 1. Being able to automatically assign incoming chats "round robin Lire la suite
Répondre Idée Conversations
2 Mentions J'aime
0 Réponse
Arne le Avril 27, 2019
HubSpot User is Out of Office
We have quite a number of workflows in HubSpot that classify, notify, assign tasks and owners. If such users are out of office, processes get stuck in the dead end waiting for the users to eg come back from vacation. We are using rotation in some c Lire la suite
Répondre Idée Contacts & Companies Lead Flows Tasks Workflows
401 Mentions J'aime
111 Réponses
JPak
Membre
Mars 04, 2022
+1 HubSpot team - please make this a priority! It's crucial to be able to identify specific people as "Away" or "Out of Office" so that they can ...Lire la suite
basil le Août 25, 2019
Automatically Assign Conversations to Custom Hubspot Owner, based on availability
Right now we can automatically assign incomign email conversations to Contact owner a specific team or list of users In our company, the contact owners are from the sales team. So we have a custom owner property for the support contact owner. H Lire la suite
Répondre Idée Conversations
93 Mentions J'aime
27 Réponses
JPak
Membre
Mars 03, 2022
@cdewey22 Are there any updates to this request? This is crucial for customers to get timely assitance from chat agents.
Voir les derniers posts
Sauvegardez le contenu dans vos favoris pour accéder rapidement aux conversations les plus utiles.
Premiers pas
Faisons connaissance ! Pour commencer, parlez-nous plus en détail de vos centres d'intérêt.
Présentations

Abonnements

Entrer en contact avec d'autres membres de la communauté est le meilleur moyen d'en tirer le meilleur parti. Voici quelques personnes que vous pourriez contacter.
Badges de la communauté

Mes groupes

Rejoignez des groupes pour discuter avec des membres ayant les mêmes centres d'intérêt que vous. Découvrez les groupes les plus populaires actuellement ou
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.