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JPak
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Member since ‎Oct 22, 2021
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  • Upvotes Given
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  • Upvotes Received
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  • Ideas
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Jennifer Pak

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Activity

JPak
Participant
June 21, 2023
Reply to Report on Contacts who Abandon Chat Flows
+1 I would love to see this implemented. I'm surprised this isn't an out of the box function! Customer service really benefits from knowing when/wher...read more
JPak
Participant
June 19, 2023
Reply to Time to Close and Time to First Reply Taking Business Hours into Account
+1 This is essential for SLAs and metrics reporting to exclude non-business hours. HubSpot, please add this function!
JPak
Participant
June 19, 2023
Reply to Ability to exclude weekends or specific days from "time between" calculated properties
+1 This is essential for SLAs and metrics reporting to exclude non-business hours. HubSpot, please add this function!
JPak on March 17, 2022
Ability to Assign Conversations Round Robin and Skip Users with "Away" Status
Conversations in HubSpot seem very limited in terms of managing assignment, but there are a couple additions that would make the chat feature much more streamlined and efficient. 1. Being able to automatically assign incoming chats "round robin read more
Reply Idea Conversations
2 upvotes
0 Reply
JPak
Participant
March 04, 2022
Reply to HubSpot User is Out of Office
+1 HubSpot team - please make this a priority! It's crucial to be able to identify specific people as "Away" or "Out of Office" so that they can ...read more
JPak
Participant
March 03, 2022
Reply to Automatically Assign Conversations to Custom Hubspot Owner, based on availability
@cdewey22 Are there any updates to this request? This is crucial for customers to get timely assitance from chat agents.
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