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TSpooren
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Member since ‎Sep 13, 2021
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Thijs Spooren

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Activity

JoanneTapping on September 10, 2018
Whilst the Ticket system is useful, when you have 150-200 tickets in varying pipelines within ServiceHub can be confusing when searching for a particular ticket. It would be immensly valuable to include the Ticket ID to all subsequent emails fro read more
202 upvotes
68 Replies
Member
September 29, 2022
Yes, need this feature as well as we migrated from Helpscout and here it was easy to setup. 200 incoming tickets and no way to screen them easily by ...read more
jkendall on April 07, 2021
I have run into this issue a few times now and have stoken with support but seems that what I'm currently doing is the only way for it. I am looking to have the automatic ticket created when a form is submitted to have the client/company name assosi read more
4 upvotes
2 Replies
Member
September 29, 2022
This would be beneficial for us as well. Any form of personalization so we can easily detect incoming sales tickets
Adam_DROPLET on November 09, 2020
Hi, I am shocked that this has to be brought up but it is necessary for me to change the subject of the conversation when I am replying to customers who submitted a contact form on our website. Based on the information on the Community forum read more
27 upvotes
15 Replies
Member
August 29, 2022
Also very annoying for us, in half of the cases the sales agents forget the subject line and the client gets an email back "Re: Form submission". Ver...read more
Pastor on October 31, 2018
The sales manager reassigns the owner of the incoming conversations to different persons, but once you click on a conversation it is marked as read (the green dot disappears). In order to have some control of the conversations, it would be helpful read more
162 upvotes
78 Replies
Member
August 29, 2022
We get a lot of sales- and support-related emails and I cannot believe that such an essential and important feature doesn't exist, along with adding ...read more
Pastor on October 31, 2018
The sales manager reassigns the owner of the incoming conversations to different persons, but once you click on a conversation it is marked as read (the green dot disappears). In order to have some control of the conversations, it would be helpful read more
162 upvotes
78 Replies
Member
August 29, 2022
We get a lot of sales- and support-related emails and I cannot believe that such an essential and important feature doesn't exist, along with adding ...read more
williamwright on February 21, 2020
When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information. So within dashboards dire read more
216 upvotes
63 Replies
Member
December 18, 2021
Is this on the roadmap already? We also want to classify incoming emails..
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