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EKatowitz
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Member since ‎Jun 23, 2021
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ADzapo on May 10, 2022
Allow customers to reopen closed conversations
We should be able to allow the customers to reopen the closed chats /tickets, at least from the Customer Portal section. At the moment, we're very hesitant to close the chats even if we provide a solution to the customer, simply because the reopen f read more
Reply Idea Conversations
63 upvotes
11 Replies
EKatowitz
Member
August 24, 2023
I would like this as well.
ZINEme on February 19, 2019
Hyperlink using a URL personalisation token
I have created a custom property for a unique customer URL which I'd like to use in emails, directing customers back to their specific log in. While when inserting the personalisation token within an email works - we see the full URL. I'd like to read more
Reply Idea Marketing Emails
201 upvotes
63 Replies
EKatowitz
Member
May 16, 2023
@JakeKnight83 I had tried your method, but it didn't work for me, the link was still parsed. However, I noticed in yours that you are only doin...read more
ZINEme on February 19, 2019
Hyperlink using a URL personalisation token
I have created a custom property for a unique customer URL which I'd like to use in emails, directing customers back to their specific log in. While when inserting the personalisation token within an email works - we see the full URL. I'd like to read more
Reply Idea Marketing Emails
201 upvotes
63 Replies
EKatowitz
Member
May 16, 2023
@JakeKnight83 I had tried your method, but it didn't work for me, the link was still parsed. However, I noticed in yours that you are only doin...read more
SLenner on December 20, 2022
color codes for Ticket priorities in Lists
tickets only show the color dots on the board view, for the list view it just showing the words "High" "Medium" etc and is currently working as intended. It would be nice to have it color coded on the list view as well.
Reply Idea
1 upvote
1 Reply
EKatowitz
Member
April 25, 2023
I agree 100%. Right now the list is not easy to interpret what is important. I even tried working around this by adding a Rich Text field and t...read more
EKatowitz on April 13, 2023
Match Ticket to Company Using Something Besides Email
I have setup a KB and ticket system gated by SSO so that only our clients can access it. We naturally want to link the tickets created to our existing companies, however the system only seems to match based on email address. So that means de read more
Reply Idea Tickets
0 upvote
0 Reply
EKatowitz on December 02, 2022
Unannounced change to WebHook's 'changeFlag' property?
I was contacted by my team and information that new contacts and companies created on HubSpot were not syncing properly to our in-house system. I did some testing and it appears that on November 22, 2022 that HubSpot changed the 'changeFlag' for read more
Reply Discussion Webhooks
1 upvote
1 Reply
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