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NBoorman
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Membro desde ‎mai 16, 2021
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Nicholas Boorman

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DarylWui on Dezembro 28, 2021
Report on tracking agents offline/online availability on Conversations tool
Hi team, Filing this feature request on behalf of a customer, as based on this community post: https://community.hubspot.com/t5/Tickets-Conversations/Report-to-see-when-chatbot-is-online-offline/m-p/442722! Hoping we can see this report be someth Leia mais
Responder Idéia Conversations
4 avaliações positivas
1 Respostas
NBoorman
Membro
Janeiro 14, 2022
Hi, Does this feature request have a prioritisation or a proposed work around of any sort please?
NBoorman on Setembro 02, 2021
Allow announcements through Live Chat
Live chat is a really powerful channel. It feels like a real lost opportunity that we can not make annoucements through the chat channel proactively. I.e. letting users know about new functionality or services or changes.
Responder Idéia Live Chat & Bots
7 avaliações positivas
3 Respostas
hannahdavidian on Janeiro 23, 2020
Embed HubSpot Dashboard
It seems like something that would be a standard feature, but our company thinks it is essential to be able to embed HubSpot dashboards in external sites. For example, we have a centralized reporting system which we use a published link to embed ext Leia mais
Responder Idéia Integrations Marketing Reporting
127 avaliações positivas
37 Respostas
NBoorman
Membro
Julho 24, 2021
I would suggest that being able to embed as display or read only to teams and confluence for the same organisation would be very beneficial. These ar...Leia mais
williamwright on Fevereiro 21, 2020
Issue Tagging on Conversations
When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information. So within dashboards dire Leia mais
Responder Idéia Conversations
222 avaliações positivas
65 Respostas
NBoorman
Membro
Junho 25, 2021
This is in relatilty a fundemental step in service management and a huge opportuniuty missed. Its standard operating process to categorise incomi...Leia mais
GDicomites on Fevereiro 16, 2021
Change speech bubble icon/colour/to text
Would be good if we were able to change the colour of the circular chat icon, or change the icon itself with photo import. (the circle before you press live chat)
Responder Idéia Live Chat & Bots
2 avaliações positivas
2 Respostas
NBoorman
Membro
Junho 21, 2021
Not being able to customise the chat bubble itself is pretty poor and should be a very simple option which is offered by all competitors.
NBoorman on Junho 21, 2021
Change the Live Chat Bubble
It would be very benefical to be able to change the Chat bubble icon to an icon of your choice to suit company branding. This is pretty standard across and chat provider and limits its application for alot of companies where branding is important. Leia mais
Responder Idéia Live Chat & Bots
4 avaliações positivas
0 Respostas
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