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CEsser
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Cheryl Esser

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James-Preseem on August 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
Reply Idea Conversations Reporting Tickets
242 upvotes
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CEsser
Member
March 07, 2021
Clients replying to old tickets with new issues is a ticket managment nightmare . The tickets should closed and any replys should create a new ticket...read more
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