This announcement on the forums is a cross-posting of this changelog announcement.
As announced on October 7, 2021, we stopped accepting new submissions and updates to templates, template packs, modules, and email templates. On October 20, read more
1. Customer Service and Sales Agents 2. See information from other applications in summary objects where they are interacting with customers 3. Knowledge is power, the more information centralised on the customer enables better support and more ef read more
+1 From me With the intro of CRM Development tools, this takes us a step closer but we just need to be able to add our newly development cards to...read more
At the moment it's not possible to insert tables in the drag and drop email editor. Even if we paste table HTML in the source code, it gets stripped away when we save it. Current workarounds include: Add a screenshot of the table instead: read more
'and my axe!' +1 from me, some of team and their emails could really do with getting some sort of table functionality - Or at least the ability t...read more
It would be great if we could have a custom field type that was for "time." This property would let me select the time for an appointment as well as the time zone. It would help when trying to create workflows to trigger based off appointme read more
Hello!
The Operations Hub Show & Tell is back!
Tomorrow, May 25 at 10, our product team will talk about Operations Hub, what it is, and how they're thinking about its future.
Joining us will be Frans Leys (Data Sync), Mega read more
Context When an inbox is set up to create tickets, it will do so for anything that arrives and is not marked as spam. If an email arrives and is marked as spam, no ticket will be created from the email. If an email is accidentally marked as sp read more
My company consults with other companies on a B2B basis for training their staff, we build a company profile and an organisational needs analysis (ONA) for those companies to identify their training needs. What I find strange is that we can only read more
Context Agents want to reduce the amount of clicks and admin when working around tasks. They like that they can create a follow-up task by clicking the tick-box when adding a note or other activity. When you save an activity with follow-up tic read more
Being able to share task queues is great. However, it can be a little tough to share and manage access when there are potentially 10s of users who use a single task queue globally. It would be good to be able to share a task queue with a team as read more
Context/Story I have an email marketing campaign that gets sent out via a contact workflow, should enough time pass and the contact meets the criteria again in the future, they could re-enrol into the workflow and see the emails again. What I read more
Context Often, marketing teams need to create multiple marketing emails for every language the organisation works alongside. In some cases, they have the ability to set up a single email with smart rules spanning all content. Contact.language b read more
Context Workflows can be created with a general setting of times to execute, ex - 9-5 Mon-Fri. This works fine for single market workflows that send emails based on the office hours of a particular office. This does not work where an organisat read more