TomM2

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Tom Mahon

An ex-HubSpotter (product expert for forms and lead gen tools). Now a Freelance product marketer, digital marketer and HubSpot advocate! Ready to help with any issues, big or small! Tom@hub-spark.com

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MPalmer6 on September 29, 2023

Customer Portal - Customise Fields on Ticket Listing Page

We would like to customise the fields/columns within the customer portal as they are very limited in its current format. There is not even the ability to filter. Is this in the development pipeline?

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TomM2

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September 29, 2023

Hey @MPalmer6 I don't see information from HubSpot about this, however it might be a good idea to request this within the feature request forum he...Beitrag ansehen

HVirciglio on September 29, 2023

Deal Property - Alert for a change only

I am stuck - can anyone assist? I would like to create an alert to email my colleague only when the value of an existing deal changes. I have tried a few variations to the criteria in the workflow but Hubspot is sending an alert when a new deal Beitrag ansehen

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TomM2

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September 29, 2023

Hey @HVirciglio for property updates, you can do "property value is known". Then set re-enrollment on that property being known. This will always e...Beitrag ansehen

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SHenderson18 on September 28, 2023

Waring opt-out, stale emails

I have been working on the mail contact list and added an opt-out list today, when the warning did not go away I deleted all contacts and uploaded a new updated list with the updated and tested list. The warning is still there, What can I do Beitrag ansehen

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TomM2

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September 29, 2023

Hey @SHenderson18 as Diana said, this will go away after a few weeks if you've resolved it. It's not a constant check HubSpot does, it triggers onc...Beitrag ansehen

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JCottenie on September 28, 2023

Using the focus theme, it is adding a "/" to my page I can't delete

I'm trying to build webpages with "Focus", but when I go to use the "services" template, it auto-ads a backslash, like below. I've deleted and started again, and it's still there. Is there a way to get rid of this? As it makes a public page unusable Beitrag ansehen

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TomM2

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September 29, 2023

Hey @JCottenie very hard to tell without access to your CMS to be honest, but do you by any chance have a link to a page you're seeing this on? I c...Beitrag ansehen

ABui4 on September 29, 2023

If/then Branch returned Non-met though Criteria were met

Hello Experts, I have encountered one issue recently with the mentioned topic while testing new workflow for internal lead routing. Background we used 2 key criteria based on 2 custom properties which were set up as follow (for form subm Beitrag ansehen

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TomM2

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September 29, 2023

Hey @ABui4 might be a shot in the dark, but have you checked when your contact who hit the none met branch received the values for the yes branch? ...Beitrag ansehen

MNar on September 29, 2023

ChatSpot in EU

"ChatSpot is not available in our EU Data Centre without a connected account By clicking on the link below you can access ChatSpot without connection to your EU hosted HubSpot account. When using ChatSpot disconnected from your EU account, data wil Beitrag ansehen

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TomM2

Autorität | Partner

September 29, 2023

Yes, as Shadab has said chatspot is based off of chatgpt, so the data will be sent to the US. If you're in breach of EU law is solely based around th...Beitrag ansehen

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