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netaffinitymaja
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Member since ‎May 5, 2020
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  • Upvotes Given
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  • Upvotes Received
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Maja Kowalska

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techguardnathan on May 06, 2019
Use Microsoft Teams for Calls
Since Microsoft is going away from Skype and integrating that functionality into Teams, it would be great to have the calling feature integrated with Teams.
Reply Idea Calling
260 upvotes
117 Replies
netaffinitymaja
Contributor
September 16, 2024
I sther eany further progress and timeline for delivering Microsoft Teams calls integration? I sit still on the roadmap for 2024?
MHanrahan on May 24, 2024
delay a time to send/reply to a ticket within Inbox
When replying to a ticket in the Inbox, to have the option to schedule when the reply will be sent (same option like when creating an email within the contact and ability to schedule when that email is going to be sent)
Reply Idea Tickets
11 upvotes
6 Replies
netaffinitymaja
Contributor
May 24, 2024
It will be very helpful feature to have, enhancing the team productivity. As our tickets SLA times are based on official office oepning hours, and th...read more
Otterbot on February 22, 2023
Remove option to assign conversation to Any User when moving between inboxes
When a user moves a Conversation to another Inbox, Hubspot is now applying a new default where the convo is assigned to "Any User." It takes a several clicks to scroll down, search, and select "No one" instead. Please make it possible to set "No one read more
Reply Idea Conversations
10 upvotes
3 Replies
netaffinitymaja
Contributor
May 19, 2023
Agree 100% When conversation is moved from one conversation inbox to another, we would expect to behave same way as a new conversation - followin...read more
basil on January 18, 2020
Time to Close and Time to First Reply Taking Business Hours into Account
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
Reply Idea Tickets
385 upvotes
101 Replies
netaffinitymaja
Contributor
October 18, 2022
Hi JMChevassus No solution for that yet Im afraid. What we did in the meantime, we set up tickets SLA's, that at least gives us a fair overvi...read more
YiRui_Chua on November 03, 2021
Edit contact right side bar within Conversation Inbox
Hey team, Raising this for a customer here. It would be great if we can hide some of HubSpot's default section in the contact right sidebar within the Conversation Inbox (and possibly in contact records too) Currently, we are not able to hide or read more
Reply Idea Conversations
196 upvotes
50 Replies
netaffinitymaja
Contributor
August 15, 2022
Would love to have an option to customise which fields are displayed from each section
SMGM on June 17, 2022
Allow feedback surveys to have exclusion settings
At the moment under 'recipients' on Feedback Surveys there is no way to filter or exclude particular customers or tags. It would be great to have this feature. For context, some tickets don't require a feedback survey, we would like to be able to read more
Reply Idea Feedback Surveys
9 upvotes
1 Reply
netaffinitymaja
Contributor
August 03, 2022
It would be great to have a filter within survey settings to exclude certain contacts from sending the survey based on the criteria for example by l...read more
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