We need to be able to reroute/reassign a ticket if it has not been answered within a certain time frame to the next person and so on! Is this possible? i.e After 5 mins, if is has not been answered/ or the status has not been updated, assign to a ne read more
We have a specific contact who was identified as unengaged by Hubspot last year. She is specifically asking to receive our marketing emails, which we do not send to unengaged contacts. What can I do to get Hubspot to take her off of the unengaged co read more
Hi all, I searched some other posts and didn't seem to find the exact answer I was looking for. When a lead fills in a Hubspot form on our website, an internal marketing email is sent to the head of sales with the information filled out on the for read more
Hello Everyone! 🙂 I am trying to edit a contact property that has previously been created and used in a form. During testing, we filled in the form and have therefore added this property to a contact. When trying to edit the contact propety I g read more
Hi everyone, I would like to know how others solve a problem that I'm guessing quite many runs into. How do you handle reporting in Hubspot with data that changes over time? For example, how many opportunities do we have each month. Since the read more
At the moment, there isn't any option to exclude employee activity from counting towards forms analytics, marketing email analytics or campaign analytics.
For the general web analytics this can be done by excluding IP address read more
Dear product team,
This request is about a feature that allows the download of all data stored about a contact easily – without the help of a developer.
According to article 15 of the GDPR, when requested by a contact, a HubSpot custom read more
At the moment, workflow permissions aren't as nuanced as email permissions. Users with edit permissions for workflow can edit live processes while with permissions for marketing emails, for example, differentiate between suggesting changes (edit) an read more
Hello product team,
For HubSpot admins, one of the biggest challenges is keeping a portal organized, cleaned up and prevent overall chaos. Especially in Enterprise portals with sometimes hundreds of users, it's almost impossible to get users t read more
Hello product team,
It would be great if it was possible to exclude contact lists from all marketing emails in a HubSpot portal (or business unit). For example, instead of excluding a contact list from email 1, 2, and 3 each (manually), this c read more
Hey product team!
Currently, when tasks are created in bulk from records, there is either default task title ("Task for Company Name") or the option to use a custom title.
This custom title doesn't offer the option to use personalization read more