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karstenkoehler
(He/him)
Hall of Famer | Partner
Member since ‎Nov 20, 2019
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Karsten Köhler

HubSpot Freelancer • RevOps & CRM Consultant • HubSpot DACH Marketing Manager 2016-2019 • Beratung auf Stundensatzbasis • Termin vereinbaren: https://app.hubspot.com/meetings/karstenkoehler/45-30-15

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Solved
AJones32 on March 27, 2023
We need to be able to reroute/reassign a ticket if it has not been answered within a certain time frame to the next person and so on! Is this possible? i.e After 5 mins, if is has not been answered/ or the status has not been updated, assign to a ne read more
0 upvote
2 Replies
Hall of Famer | Partner
March 27, 2023
Hi @AJones32 , Assuming that you have ticket automation enabled that automatically moves the ticket to "Waiting on customer" when an email is...read more
CFord14 on March 27, 2023
We have a specific contact who was identified as unengaged by Hubspot last year. She is specifically asking to receive our marketing emails, which we do not send to unengaged contacts. What can I do to get Hubspot to take her off of the unengaged co read more
Hall of Famer | Partner
March 27, 2023
Hi @CFord14 , HubSpot's suppression of unengaged contacts is based on the property Sends since last engagement . This cannot be edited, the v...read more
Solved
WBeasley on March 27, 2023
Hi all, I searched some other posts and didn't seem to find the exact answer I was looking for. When a lead fills in a Hubspot form on our website, an internal marketing email is sent to the head of sales with the information filled out on the for read more
0 upvote
2 Replies
Hall of Famer | Partner
March 27, 2023
Hi @WBeasley , There two potential reasons I can think of: The workflow processes the email faster than the form submission stores all of ...read more
KatySteptoeMF on March 27, 2023
Hello Everyone! 🙂 I am trying to edit a contact property that has previously been created and used in a form. During testing, we filled in the form and have therefore added this property to a contact. When trying to edit the contact propety I g read more
0 upvote
1 Reply
Hall of Famer | Partner
March 27, 2023
Hi @KatySteptoeMF , Happy to help here 🙂 @KatySteptoeMF wrote: Is there any way around this? Unfortunately no. As long as t...read more
EAndersson9 on March 27, 2023
Hi everyone, I would like to know how others solve a problem that I'm guessing quite many runs into. How do you handle reporting in Hubspot with data that changes over time? For example, how many opportunities do we have each month. Since the read more
0 upvote
1 Reply
Hall of Famer | Partner
March 27, 2023
Hi @EAndersson9 , For the use case you're mentioning, HubSpot automatically maintains properties on the contact and deal record. There are "Be...read more
Laiba_Zakir_w4 on March 27, 2023
We can't define the actions based on translations of email subscriptions in workflows, even If we have translations for email subsriptions.
Hall of Famer | Partner
March 27, 2023
No, @Laiba_Zakir_w4 , it will not. Please see my first reply. This translation is only cosmetic to the user, it's not equivalent to subscribing to a...read more
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