karstenkoehler

(He/him)

Hall of Famer | Partner

Member since

Message

solutions
6615
Replies
10372
Upvotes Given
4774
Upvotes Received
14947
Ideas
17

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

Karsten Köhler

HubSpot Freelancer • RevOps & CRM Consultant • HubSpot DACH Marketing Manager 2016-2019 • Beratung auf Stundensatzbasis • Termin vereinbaren: https://app.hubspot.com/meetings/karstenkoehler/45-30-15

Activity

Solved

AJones32 on March 27, 2023

Rerouting/reassigning support tickets if unanswered

We need to be able to reroute/reassign a ticket if it has not been answered within a certain time frame to the next person and so on! Is this possible? i.e After 5 mins, if is has not been answered/ or the status has not been updated, assign to a ne read more

Reply Discussion Enterprise

0 upvote

2 Replies

karstenkoehler

Hall of Famer | Partner

March 27, 2023

Hi @AJones32 , Assuming that you have ticket automation enabled that automatically moves the ticket to "Waiting on customer" when an email is...read more

CFord14 on March 27, 2023

Unengaged Contact wants Marketing Emails

We have a specific contact who was identified as unengaged by Hubspot last year. She is specifically asking to receive our marketing emails, which we do not send to unengaged contacts. What can I do to get Hubspot to take her off of the unengaged co read more

Reply Discussion Email Deliverability

0 upvote

3 Replies

karstenkoehler

Hall of Famer | Partner

March 27, 2023

Hi @CFord14 , HubSpot's suppression of unengaged contacts is based on the property Sends since last engagement . This cannot be edited, the v...read more

Solved

WBeasley on March 27, 2023

Personalization Tokens not working in Internal Marketing emails

Hi all, I searched some other posts and didn't seem to find the exact answer I was looking for. When a lead fills in a Hubspot form on our website, an internal marketing email is sent to the head of sales with the information filled out on the for read more

Reply Discussion Professional

0 upvote

2 Replies

karstenkoehler

Hall of Famer | Partner

March 27, 2023

Hi @WBeasley , There two potential reasons I can think of: The workflow processes the email faster than the form submission stores all of ...read more

KatySteptoeMF on March 27, 2023

Changing a contact property thats been used in a form

Hello Everyone! 🙂 I am trying to edit a contact property that has previously been created and used in a form. During testing, we filled in the form and have therefore added this property to a contact. When trying to edit the contact propety I g read more

Reply Discussion Contacts Forms

0 upvote

1 Reply

karstenkoehler

Hall of Famer | Partner

March 27, 2023

Hi @KatySteptoeMF , Happy to help here 🙂 @KatySteptoeMF wrote: Is there any way around this? Unfortunately no. As long as t...read more

EAndersson9 on March 27, 2023

Static Hubspot data over time

Hi everyone, I would like to know how others solve a problem that I'm guessing quite many runs into. How do you handle reporting in Hubspot with data that changes over time? For example, how many opportunities do we have each month. Since the read more

Reply Discussion RevOps

0 upvote

1 Reply

karstenkoehler

Hall of Famer | Partner

March 27, 2023

Hi @EAndersson9 , For the use case you're mentioning, HubSpot automatically maintains properties on the contact and deal record. There are "Be...read more

Laiba_Zakir_w4 on March 27, 2023

Multi-langual email subscriptions

We can't define the actions based on translations of email subscriptions in workflows, even If we have translations for email subsriptions.

Reply Discussion Marketing Email

0 upvote

5 Replies

karstenkoehler

Hall of Famer | Partner

March 27, 2023

No, @Laiba_Zakir_w4 , it will not. Please see my first reply. This translation is only cosmetic to the user, it's not equivalent to subscribing to a...read more

View latest posts