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bdermoum
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Membro desde ‎nov 5, 2019
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Bruno Dermoum

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basil on Janeiro 18, 2020
Time to Close and Time to First Reply Taking Business Hours into Account
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin Leia mais
Responder Idéia Tickets
341 avaliações positivas
91 Respostas
bdermoum
Participante
Janeiro 17, 2023
Any updates on this @dmastin ?
HarryAR on Dezembro 17, 2022
Zendesk KB to HubSpot KB using Smart copy
Hello, I am attempting to migrate all Knowledge Base (KB) content from Zendesk to HubSpot. I discovered that there is a menu option for this in HubSpot called "Smart copy" under the "Import" menu. See the attached screenshot for reference. Leia mais
Responder Discussão Professional
2 avaliações positivas
4 Respostas
bdermoum
Participante
Janeiro 13, 2023
Hello Zendesk support answered me on that matter. It is because of a captcha that it doesn't work. Hubspot must allowlist its IPs with CloudFlare...Leia mais
HarryAR on Dezembro 17, 2022
Zendesk KB to HubSpot KB using Smart copy
Hello, I am attempting to migrate all Knowledge Base (KB) content from Zendesk to HubSpot. I discovered that there is a menu option for this in HubSpot called "Smart copy" under the "Import" menu. See the attached screenshot for reference. Leia mais
Responder Discussão Professional
2 avaliações positivas
4 Respostas
bdermoum
Participante
Janeiro 13, 2023
Hello Zendesk support answered me on that matter. It is because of a captcha that it doesn't work. Hubspot must allowlist its IPs with CloudFlare...Leia mais
Solucionado
PedroRodrigues on Fevereiro 21, 2020
Service SLA and ITSM
How can I set deadlines automaticaly based on the creation date of a ticket depending on the ticket service type, priority, customer and schedule (Work days only). We need to provide our team visibility of our SLAs for each customer to guarantee Leia mais
Responder Discussão Tickets
26 avaliações positivas
19 Respostas
bdermoum
Participante
Dezembro 21, 2022
That's great but how can we set up holidays or special days we don't want the SLA to be active. It's such a pain right now because we keep it unabled...Leia mais
inigolekunberri on Janeiro 04, 2022
Add Ticket Tokens to Custom Surveys
It's essential to add Ticket Tokens in Custom Surveys emails (subject and body) in order to, for example, send the Ticket ID to the customer, once a ticket has been closed and before completing the survey: - Subject: Ticket #{{Ticket ID}} Clos Leia mais
Responder Idéia Feedback Surveys Tickets
35 avaliações positivas
1 Respostas
bdermoum
Participante
Novembro 14, 2022
Yes please. The Customer Support Survey is very limitated and impossible to use as is. (for example we can't exclude ticket from the survey)
Solucionado
James-Preseem on Setembro 17, 2020
Support Survey - exclusion / conditional send
We are attempting to implement a support survey for our technical support tickets. Unfortunately I find myself contending with some limitations. What I would like to do: When a support ticket closes, I would like to send the contact a survey Leia mais
Responder Discussão Survey Setup
24 avaliações positivas
10 Respostas
bdermoum
Participante
Novembro 14, 2022
Is there any news on this. This is incredibly limitating, we can't survey our customer because we need an exclusion list. Not all closed tickets need...Leia mais
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