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alexhunter1
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Member since ‎Apr 1, 2019
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Alex Hunter

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alexhunter1 on December 11, 2020
Accordion for Knowledge Base
We would love the option to provide an accordion option (rather than an anchor) for our FAQ page - this would reduce the number of FAQ articles we have to create and make for a better UX experience. I've seen this on several competitor knowledge bas read more
Reply Idea Knowledge Base
15 upvotes
5 Replies
cristinaxr on October 01, 2019
Email not sent notifications
I have noticed that when an email bounces or is Not sent, I am not aware of this because I don't receive any notifications of this. As we use many workflows in our onboarding and communications with our clients, I can't be checking each indiviual e read more
Reply Idea Marketing Emails
30 upvotes
9 Replies
alexhunter1
Member
July 14, 2020
We have seen several issues where users are hardbounced and we don't find out until they call or chat us that they never received a response - that's...read more
Marijke94 on November 05, 2019
Add a 'next' and 'previous' butten in the knowledge base
It would be easier to scroll through the articles with a 'next' and 'previous' butten in the knowledge base. Now, you have to go back to the overview to click on the next article within the sub category.
Reply Idea Knowledge Base
14 upvotes
3 Replies
alexhunter1
Member
July 09, 2020
We find it's difficult for our users to navigate back to a previous page or go to the next article or 'step' of a process. A back/next button is so ...read more
kdipaolo on June 14, 2018
Access Service Hub Tickets on Mobile App
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil read more
Reply Idea Mobile Applications
339 upvotes
173 Replies
alexhunter1
Member
April 01, 2019
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