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Ali1
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Member since ‎Feb 15, 2019
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kdipaolo on June 14, 2018
Access Service Hub Tickets on Mobile App
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil read more
Reply Idea Mobile Applications
339 upvotes
173 Replies
Ali1
Member
March 15, 2021
Any plans to get this up-and-running? This last reply is 2018.
Brandonbaker on September 17, 2018
Setting for "Working hours" for ServiceHub
The ability to have a global setting in which we could set working hours for our support team who is using ServiceHub. This would allow us to drive workflows and autoresponders for tickets and conversations submitted outside of working hours. read more
Reply Idea Conversations Tickets
260 upvotes
82 Replies
Ali1
Member
April 02, 2020
We absolutely need this feature. When will it be implemented?
snedyavila on July 04, 2018
Automatically reopen closed tickets when they receive a reply from the customer
*Submitting on behalf of customer* Tickets are a great way of managing customer support/services. However, it would be helpful to allow for the automatic reopening of closed tickets that receive a reply from the customer. Currently when a ti read more
Reply Idea Tickets
92 upvotes
32 Replies
Ali1
Member
February 15, 2019
The closed ticket not opening when receiving a new email is detrimental to the customer relationship. This needs to be implemented ASAP (ref. tkt #2...read more
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