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EllenG
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Member since ‎Jan 23, 2019
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Ellen Gonnello

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KeeganSmith87 on April 23, 2020
Reporting feature should offer percentages
We're struggling with the inability for reporting to display percentages versus JUST numbers. For instance, in this example: If you have the TOTAL number of the stacked bar and the sub numbers broken out already, to also have the abi read more
Reply Idea Marketing Reporting Sales Reporting
231 upvotes
66 Replies
EllenG
Member
August 25, 2022
need this! only being able to measure by "count of activity" is not enough for all situations. The pie charts are helpful, but shouldn't be the only ...read more
SMS1 on June 18, 2019
Post Chat Survey
Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t read more
Reply Idea Conversations Feedback Surveys
249 upvotes
110 Replies
EllenG
Member
December 14, 2021
An in-chat survey feature is incredibly important for measuring performance. This feature is a deciding factor in choosing chat systems. Although Hub...read more
rwullkotte on August 06, 2019
Search Deals via Quote Number
My company receives purchase orders for the vast majority of the work that we do. These PO's often will simply reference the quote number and dollar amount. As we have moved towards generating quotes via Hubspot, I have found that you have no cont read more
Reply Idea Deals
80 upvotes
40 Replies
EllenG
Member
December 08, 2021
DSpringstroh I found a solution for this.... You can search by quote number if you go to Sales Tab > and select Quo...read more
rwullkotte on August 06, 2019
Search Deals via Quote Number
My company receives purchase orders for the vast majority of the work that we do. These PO's often will simply reference the quote number and dollar amount. As we have moved towards generating quotes via Hubspot, I have found that you have no cont read more
Reply Idea Deals
80 upvotes
40 Replies
EllenG
Member
December 08, 2021
DSpringstroh I found a solution for this.... You can search by quote number if you go to Sales Tab > and select Quo...read more
fmejiap on October 25, 2018
Measure chats per different time of the day
It is a must that we, as HubSpot customers, be able to measure how many chats are opened at different times of the day, i.e., how many chats are opened between 8am to 9am, between 9am to 10am, etc.
Reply Idea Conversations
51 upvotes
19 Replies
EllenG
Member
February 13, 2019
I agree. This is needed for Chat & Calls in Hubspot. Also, chat needs types or categories like logged calls have.
EllenG on February 05, 2019
Service Hub Conversation Inbox Print
Please add a feature allowing users to print conversations (i.e. emails, chats) from the Conversation Inbox. To do this now, you wold need to use snipping tool (which is rather frustrating if you are tryign to print a long email and therefore n read more
Reply Idea Conversations
38 upvotes
19 Replies
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