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bmichael615
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Member since ‎Dec 19, 2018
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Brandon Dirks

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neutsler09 on July 24, 2018
Chat Availability Settings Should Apply to the Bot
I set my chat settings so that the chat launcher will hide outside of our business hours. Since I'm using a bot to greet and capture the name & email address of the person wishing to chat - my chat availability settings are being ignored. So I'm read more
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89 upvotes
34 Replies
bmichael615
Participant
February 13, 2019
We are experiencing the same issue. Because the bot trumps the after hours message it moves users that chatted in earlier in the day to Unassigned wi...read more
nikkiv on October 04, 2018
Sound for Chat
There is no sound notification when a new chat comes in. We are only getting a sound notification once someone has responded to the chat. This is very ineffective and it's causing us to miss chats.
Reply Idea Conversations
49 upvotes
17 Replies
bmichael615
Participant
December 19, 2018
Is there any update on this issue? We have missed multiple chats...despite our floating sound notifcations turned on, our volume on our laptops turne...read more
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