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snedyavila
HubSpot Employee
HubSpot Employee
Member since ‎Apr 28, 2017
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Sushil Nedyavila

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snedyavila on July 10, 2019
More granular permissions for managing Subscription Types
Currently, as long as a user has access to Marketing Emails (even 'Read only' access), they will be able to add/edit/delete Subscription Types in the portal settings. This can be problematic for organizations with large teams of content creators read more
Reply Idea Marketing Emails
52 upvotes
14 Replies
snedyavila on July 04, 2018
Automatically reopen closed tickets when they receive a reply from the customer
*Submitting on behalf of customer* Tickets are a great way of managing customer support/services. However, it would be helpful to allow for the automatic reopening of closed tickets that receive a reply from the customer. Currently when a ti read more
Reply Idea Tickets
92 upvotes
32 Replies
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