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sp3
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Member since ‎Dec 6, 2018
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Sebastian Przyborowski

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Solved
LukaszWiktor on August 30, 2018
How to identify a contact in the chat?
Hi, how can I identify a visitor in the chat box? I've tried the identify API var _hsq = window._hsq = window._hsq || []; _hsq.push(["identify", { email: "${email}" }]); but it didn't work. New chat conversations still appear as "Uknown read more
Reply Discussion Contacts
10 upvotes
116 Replies
sp3
Participant
April 07, 2020
Q1 is behind us, Q2 is starting when can we expect more concrete answer? We managed to minimize unknown user issues by refreshing the chat and using...read more
sd_elm on January 04, 2019
Auto create ticket for chat conversations
Our organization utilizes the auto create ticket for new email messages to help manage trends and reporting. While there are some canned reports for live chats, it is difficult to gleam WHY clients are chatting. To help rectify that, for now I have read more
Reply Idea Conversations Tickets
176 upvotes
60 Replies
sp3
Participant
January 06, 2020
Some additional options that would be helpful from our perspective: 1. All agents are away 2. A conversation takes a certain amount of time 3. A...read more
Solved
LukaszWiktor on August 30, 2018
How to identify a contact in the chat?
Hi, how can I identify a visitor in the chat box? I've tried the identify API var _hsq = window._hsq = window._hsq || []; _hsq.push(["identify", { email: "${email}" }]); but it didn't work. New chat conversations still appear as "Uknown read more
Reply Discussion Contacts
10 upvotes
116 Replies
sp3
Participant
April 07, 2020
Q1 is behind us, Q2 is starting when can we expect more concrete answer? We managed to minimize unknown user issues by refreshing the chat and using...read more
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