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dlozano
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Member since ‎Aug 30, 2018
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  • solutions
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  • Upvotes Given
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  • Upvotes Received
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Daniel Lozano

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Activity

Rklinghoffer on June 26, 2019
Update Status Properties - File Upload
In editing our Support Pipeline, we are having trouble with the "File Upload" status property. When closing a ticket, we want to require the user to upload a certain file. In the support pipeline, we have the optopn to "Update Status Properties" and read more
Reply Discussion Tickets
0 upvote
9 Replies
dlozano
Contributor
January 08, 2021
Thanks for your reply Pam, Here are two screenshots where you can see the ticket property is file ("Archivo") and when moving a ticket to the sta...read more
Rklinghoffer on June 26, 2019
Update Status Properties - File Upload
In editing our Support Pipeline, we are having trouble with the "File Upload" status property. When closing a ticket, we want to require the user to upload a certain file. In the support pipeline, we have the optopn to "Update Status Properties" and read more
Reply Discussion Tickets
0 upvote
9 Replies
dlozano
Contributor
January 08, 2021
Thanks for your reply Pam, Here are two screenshots where you can see the ticket property is file ("Archivo") and when moving a ticket to the sta...read more
Solved
dlozano on January 13, 2020
Manually adding NPS score
Hello, One question regarding NPS Surveys... We see that not all of our customers are responding the NPS Survey when we send it to them (obviously)... That's why we want someone to call our clients asking them for a response over the phone and read more
Reply Discussion Survey Setup
6 upvotes
3 Replies
miikkaj on May 13, 2019
Option to create multiple Customer Loyalty / NPS questionnaires
We have the need to ask NPS-type of questionnaires on multiple different occasions both for our product and for our service offering. Could you make it possible to create multiple Customer Loyalty questionnaires so we could have an NPS survey go read more
Reply Idea Feedback Surveys
11 upvotes
3 Replies
dlozano
Contributor
November 15, 2019
Yesssss, and it is a great feature! Thank you very much HubSpot team
dlozano on October 04, 2019
CSAT score on Dashboard
Hello, As far as I know, there is no way to show the CSAT survey scores as a report in a dashboard, only nps. This is a must for us, since we send a monthly service report to our managers and this score gets excluded, which is extremely import read more
Reply Idea Feedback Surveys
27 upvotes
8 Replies
atma on June 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Reply Idea Knowledge Base Tickets
467 upvotes
221 Replies
dlozano
Contributor
October 04, 2019
This is a must for us... It's sometimes kind of confusing for the customer if their ticket was actually created or not, and if it's being taken care ...read more
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