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swooddesign
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Member since ‎Jun 5, 2018
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Herschel on May 09, 2019
Assign Ticket Owner to Associated Conversation
Issue: Tickets Owner and associated Conversation Assignee are not linked. Use Case: Our support team rotates who is on call. Whoever is on call during a specified period of time will answer incoming client issues for that period. To facilitate t read more
Reply Idea Conversations HubSpot Support Tickets
169 upvotes
60 Replies
swooddesign
Member
May 27, 2022
The sooner the better on this one... Our reps are having to manually assign the conversations to themselves when the ticket is automatically don...read more
swooddesign on April 29, 2022
GIFs Supported in NPS Featured Image
Working on an NPS survey and created some great animated gifs to display in the Thank you portion. Needless to say after uploading them to the file manager I found out that gifs are not supported. I feel like this is an easy fix and would make these read more
Reply Idea Feedback Surveys
1 upvote
0 Reply
swooddesign on February 09, 2022
Measuring Clicks on a File Download within a Website Pop-Up
My company often shares deal sheets in a website pop-up, but currently, there is no way to measure how many people viewing the pop-up have clicked on the deal. In turn, we are unable to measure the success of our efforts. Can we please have this read more
Reply Idea Forms
0 upvote
0 Reply
Snaedis on September 07, 2020
More flexible knowledge base design and layout, including custom HTML/CSS
There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as "solved" or "delivered" because of options that get you part-way there. I'm read more
Reply Idea Knowledge Base layout styling Template Design Templates
1004 upvotes
196 Replies
swooddesign
Member
March 19, 2021
I just launched HubSpot Service and the Knowledge Base recently and I am so upset at the lack of customization. I can't even change the fonts or anyt...read more
mphnyc on June 22, 2017
Default Values for Personalization Tokens in HubSpot Sales
Would be good if the same HS Marketing functionality for a deafult value for something like First Name and Compan Name was available in the HubSpot Sales Template feature. Right now, there is no way to set a default fallback value for tokens.
Reply Idea Snippets & Templates
87 upvotes
29 Replies
swooddesign
Member
April 18, 2019
This is so frustrating! I just told my sales team that this was possible, because why wouldn't it be, only to discover it is not. Doesn't make mu...read more
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