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MonicaAirswift
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Member since ‎Apr 24, 2018
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Monica Peralta

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dleitch on September 20, 2018
Conversations - Closing Tickets
Closing tickets is inconsistent and very clunky. There are far to many screens and they are inconsistent in functionality. 1. If we edit the ticket and choose close at the top of that ticket edit screen, we are prompted to enter the resolution read more
Reply Idea Conversations Tickets
57 upvotes
22 Replies
MonicaAirswift
Member
January 09, 2019
Agreed, and as there is an option to choose what properties are shown when creating a ticket, you should be allowed to choose what properties are s...read more
533853 on August 22, 2017
Email types / email preferences
It would be useful to be able to seperate the email types and decide which ones appear on the email preferences page (bottom of each email sent) for externals to select. We have been using the email types for all our emails but now all the options read more
Reply Idea Marketing Emails
21 upvotes
13 Replies
MonicaAirswift
Member
April 30, 2018
Has there been a solution to this? We have an email type "Internal Notifications" which shows on our email preferences page, and clearly is not inten...read more
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