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skyliem
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Member since ‎Feb 19, 2018
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  • Upvotes Given
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  • Upvotes Received
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  • Ideas
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Sophie Liem

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Activity

glencornell on April 11, 2019
Drill-downs for Sequences Open/Click Reporting
There's no way to see the contacts that are actually opening, clicking, replying, and booking meetings on sequences. This report is currently only helpful for evaluating the effectiveness of a sequence but it does not allow users to take action from read more
Reply Idea Sales Reporting Sequences
410 upvotes
151 Replies
skyliem
Participant
February 09, 2021
Thanks, @glencornell ! Looking forward to these capabilities and also to your recurring updates. This will definitely help us to keep our teams inte...read more
skyliem on February 02, 2021
Exclude Pages from Sources Traffic Analytics
It would be great if we are able to exclude specific pages from Sources in Traffic Analytics e.g. job listings and careers pages, as it would make our analyses more accurate by removing unrelated data when analysing where our leads come from.
Reply Idea Dashboards & Reports Marketing Reporting Sales Reporting
17 upvotes
1 Reply
Harjot on November 11, 2020
Chat window
Dear sir/madam, I would like to have a different chat window in hubspot. At the moment when a customer starts a chat with us from our website it shows up in our inbox where also e-mails are in. There is a different map for chats only, but that is read more
Reply Idea Conversations
2 upvotes
1 Reply
skyliem
Participant
January 14, 2021
Chat notifications would also be easier to manage more quickly with a popout chat window on the agent's side. As the service level really depends on ...read more
Wagner_Correia on July 27, 2020
Live chat timeout
Set up timout for live chat. When a customer does not answer the chat for a long time, he ends the contact by sending an automatic message. This way, the average service time is not affected.
Reply Idea Conversations
17 upvotes
2 Replies
skyliem
Participant
January 14, 2021
It would be great to have a timeout message for which we can decide ourselves after how much time this automated message is sent and where we can sti...read more
skyliem on January 07, 2021
Make multi-language variation available for in A/B tested pages
It would be great if we could translate (previously) A/B tested pages using the "multi-language variation" tool. At the moment this is not possible and we would need to create a copy of the page and then create the multi-variation from that new page read more
Reply Idea Website & Landing Page Editor
6 upvotes
1 Reply
skyliem on December 14, 2020
Ticket Overview with Status for End Users
It would be great if our customers would be able to see an overview and history of all their tickets and including a ticket number, status, ticket owner name, title, and dates. So that they can go back to their tickets or see the status of their tic read more
Reply Idea Tickets
0 upvote
0 Reply
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