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MPlatt
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Mitch Platt

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EP13 on January 18, 2023
Create new conversation on open status when a reply is received on a closed ticket
Hi, I would like to avoid customers contacting us back simply by replying to the same ticket/conversation if the issue we need to fix is a different one. Right now we have a workflow which will move to closed all tickets/conversation whi read more
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MPlatt
Member
January 24, 2023
Let's make this happen. We want more efficiency!
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