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wnell
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Member since ‎Mar 13, 2017
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Waldo Nell

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Activity

tom569039875678 on September 23, 2020
Allow users to be 'primary team member' of more than one team
Currently, a user can be a 'primary' member of only one team. The user can be added to other teams as an 'additional team member', but many team features are unavailable to these 'additional' users (see list of restrictions below). This is probl read more
Reply Idea Users & Teams & Permissions
188 upvotes
42 Replies
wnell
Participant
February 04, 2021
I agree. We are implementing Service Tickets and I need to be able to send internal emails to teams as opposed to users for making management easier...read more
Solved
wnell on January 20, 2021
Business hours delay in ticket workflow
I have a simple requirement: If a ticket is received in our Default Support pipeline, and is in status NEW, I want to add a workflow that delays for 4 business hours, then, if there are no agent replies, send an email to the agent to remind them tha read more
Reply Discussion Tickets
3 upvotes
1 Reply
Solved
wnell on March 13, 2017
Setting a variable in HubL
I am not sure if this is by design or a bug in your implementation but it certainly does not seem to be consistent. I have narrowed it down. The below snippet works as expected: {% set queryparam2 = "initial" %} {% if 1 == 1 %} {% set queryp read more
Reply Discussion
0 upvote
3 Replies
wnell
Participant
March 14, 2017
Thanks for the info. That is what I thought. I did implement a workaround but it does make life a bit harder.
Solved
wnell on March 13, 2017
Setting a variable in HubL
I am not sure if this is by design or a bug in your implementation but it certainly does not seem to be consistent. I have narrowed it down. The below snippet works as expected: {% set queryparam2 = "initial" %} {% if 1 == 1 %} {% set queryp read more
Reply Discussion
0 upvote
3 Replies
wnell
Participant
March 14, 2017
Thanks for the info. That is what I thought. I did implement a workaround but it does make life a bit harder.
wnell on September 14, 2016
Secondly limit being hit even with rate limiting code
I have implemented some rate limiting code to ensure I do not exceed 10 requests per second (with a safety margin of 1). I tested this and it does work indeed. During any 1 second time window the code will not send more than 9 requests. Please ex read more
Reply Discussion Uncategorized
0 upvote
9 Replies
wnell
Participant
September 14, 2016
I have sent the details to you.
wnell on September 14, 2016
Secondly limit being hit even with rate limiting code
I have implemented some rate limiting code to ensure I do not exceed 10 requests per second (with a safety margin of 1). I tested this and it does work indeed. During any 1 second time window the code will not send more than 9 requests. Please ex read more
Reply Discussion Uncategorized
0 upvote
9 Replies
wnell
Participant
September 14, 2016
I have sent the details to you.
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