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EP13
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Member since ‎Jan 18, 2023
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Elena P

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EP13 on May 22, 2023
Ability to redact full credit card data received via email or contact form
Hi, I think that a CRM which wants to be compliant with credit card rules should have the possibility to redact the full CC number when a customer decides to send it. We have already in place warning messages and despite this sometimes custo read more
Reply Idea Account Settings
1 upvote
0 Reply
EP13 on January 18, 2023
Why templates are not available from ticket view?
Hi, why I can send a template from coversation and not from ticket view? Thanks!
Reply Discussion Templates
1 upvote
3 Replies
EP13
Participant
January 18, 2023
We had a reply - thank you no need of assistance anymore
EP13 on January 18, 2023
Why templates are not available from ticket view?
Hi, why I can send a template from coversation and not from ticket view? Thanks!
Reply Discussion Templates
1 upvote
3 Replies
EP13
Participant
January 18, 2023
We had a reply - thank you no need of assistance anymore
EP13 on January 18, 2023
Why templates are not available from ticket view?
Hi, why I can send a template from coversation and not from ticket view? Thanks!
Reply Discussion Templates
1 upvote
3 Replies
EP13
Participant
January 18, 2023
We had a reply - thank you no need of assistance anymore
EP13 on January 18, 2023
Create new conversation on open status when a reply is received on a closed ticket
Hi, I would like to avoid customers contacting us back simply by replying to the same ticket/conversation if the issue we need to fix is a different one. Right now we have a workflow which will move to closed all tickets/conversation whi read more
Reply Idea Conversations
32 upvotes
7 Replies
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