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SkyTrac
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Member since ‎Jul 11, 2022
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Robyn Buyer

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James-Preseem on August 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
Reply Idea Conversations Reporting Tickets
211 upvotes
63 Replies
SkyTrac
Member
November 02, 2022
Chiming in on this thread to raise the importance of this feature for our company as well. it seems strange that is not possibbvle since you can hav...read more
CHimmi on January 17, 2022
New to the Service Onboarding community board? Introduce yourself here ⬇️
One of the best ways to learn is by doing and sharing with other new HubSpot Service Hub users, just like you. That’s why we’re so excited about this space to learn and grow better together! To get started, say hello and introdu read more
Reply Discussion
2 upvotes
18 Replies
SkyTrac
Member
September 14, 2022
Hello, My name is Robyn Buyer. What's your current role? Client Services for Skyrac Systems What industry do you currently work in? Aero...read more
Andreas on September 19, 2018
Dependent fields in Service Support forms
I'd like to have the option of creating dependent fields in Support Forms. This is a "must have" if the support form will bring any value to us. I really hope this function becomes available sooner rather than later 🙂 It would also be benefic read more
Reply Idea Forms Tickets
49 upvotes
21 Replies
SkyTrac
Member
July 11, 2022
@JoeMayall will this feature be implemenmted for Service Tickets soon? dependencies are pretty standard on any form or template and are critical t...read more
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