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JGayman
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Member since ‎Jun 28, 2022
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Jeroen Gayman

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Shay_B on May 19, 2023
Fix First Response SLA to capture any first response
Currently, as per this article, only responses made from within the hubspot conversation inbox "count" towards the First Response SLA. This seems rather counterintuitive and at least for us not very useful. Sometimes the support rep needs to go to read more
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JGayman
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August 21, 2023
Completely agree... Our team makes sure to have all emails registered in Hubspot, so we can take over eachothers work easily, yet there is no way to ...read more
JGayman on June 28, 2022
Snippets ot visible for everyone in team
The snippets created by anyone in my team are visible for everyone except for one of the three free accounts. The colleague can see 3 of our oldest sniuppets, but not any of the snippets created or adjusted since that day. We've tried both read more
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