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PBonoff
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Member since ‎May 12, 2022
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Peter Bonoff

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PBonoff on May 23, 2022
Outlook and Gmail "Conversations" are broken by Hubspot emails
Our sales process requires many back and forth emails. We noticed that responses from the Conversation inbox in HubSpot "break the chain" for customers that are writing to us from Outlook/Gmail. Instead of showing in one conversation, our responses read more
Reply Discussion Professional
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PBonoff
Member
May 25, 2022
Kristen, thanks for the response. Unfortunately, this looks like an issue with how Hubspot sends the email metadata to the O365 email server. Regar...read more
PBonoff on May 23, 2022
Outlook and Gmail "Conversations" are broken by Hubspot emails
Our sales process requires many back and forth emails. We noticed that responses from the Conversation inbox in HubSpot "break the chain" for customers that are writing to us from Outlook/Gmail. Instead of showing in one conversation, our responses read more
Reply Discussion Professional
0 upvote
3 Replies
PBonoff
Member
May 25, 2022
Kristen, thanks for the response. Unfortunately, this looks like an issue with how Hubspot sends the email metadata to the O365 email server. Regar...read more
PBonoff on May 23, 2022
Outlook and Gmail "Conversations" are broken by Hubspot emails
Our sales process requires many back and forth emails. We noticed that responses from the Conversation inbox in HubSpot "break the chain" for customers that are writing to us from Outlook/Gmail. Instead of showing in one conversation, our responses read more
Reply Discussion Professional
0 upvote
3 Replies
PBonoff
Member
May 25, 2022
Kristen, thanks for the response. Unfortunately, this looks like an issue with how Hubspot sends the email metadata to the O365 email server. Regar...read more
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